I purchased a set of tires the first of November and was to receive an $80. rebate from Goodyear. $40. for the tires, and $40. for opening a Goodyear Account and charging them - which I did. The store manager gave me 4 pages of documentation to send in. I sent all the paperwork in to the rebate address the SAME DAY !
In early December I called the rebate hotline and asked about my status. I was told "it was not in the system yet" and to call back in a "few weeks".
I called them again on 12/17 and was told the same garbage. The representative said "they probably never got it" and to be certain I should fax all the materials to her AGAIN. The reps name was Danielle. I faxed all the documents to her and she acknowledged receiving them. These papers plainly show the date of purchase as early November. I asked her to expedite the matter and she said she would put it in the system that day, and was sorry for the delay.
Today I called again and I am now told it will probably be ANOTHER 6-8 weeks before I can possibly expect my refund/rebate. She also told me it would be for $40. I then became very Irate because she acknowledged the system was incorrect and it should have read $80. She claimed a second entry would have to be made and the extra $40 would come in ANOTHER 6-8 weeks after that!
I feel like this is consumer fraud on the part of Goodyear and its owners Citi Bank. I tried to speak to Goodyear customer service and basically got the brush off.
I intend to contact the Attorney Generals Office as well as consumer reporters in the Dallas area TV stations so the news can get out. I also plan to notify the Federal Trade Commission.
All the lies I have been told are just ways to hang onto their money until they are forced to pay off the customers.
As for me and my family we will NEVER purchase from Goodyear again - this was just a scam to get my business.
I have dealt with rebates many times before with other major companies and NO ONE has ever taken their time or tried to scam me before now.