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  • Report: #1055200

Complaint Review: Goopping

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  • Submitted: Thu, May 30, 2013
  • Updated: Thu, May 30, 2013

  • Reported By: james — Liverpool New York
Goopping
932 North State Street Orem, Utah USA

Goopping ripped off,my acccount disabled after they received the package, Orem Utah

*UPDATE Employee: To James Regarding His Goopping Account

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Hello,

This is my first Ripoff report and it goes directly to Goopping company , I purchased my products and send them to Goopping...

Even though I am U.S. Citizen , I wanted to send a gift to my brother which live abroad U.S.A.

As soon as they received my package,they made photo of it and marked it as "Received at warehouse",I selected my package in GOOPPING website and ordered the forwarding to my selected address...

Website tells you as soon as you're done with payment information:"Your package will be shipped next day",I was waiting all day long and than I decided to contact them , I asked them about my package and they responded:

James,

Thank you for your patience with this. Our warehouse was closed Monday the 27th for Memorial Day.

Your order has been placed on rush and is being shipped ASAP, in the order it was received.

It should be able to ship out today and will then arrive to you within 3-7 business days.

We will email you with the tracking information as soon as it ships out.

Thank you James,
Maggie
Goopping Customer Care

It was okay,I was waiting patiently my tracking number and there was nothing from them,next day I was trying to log in into my account and it was telling "Your user/password...." , I thought I forgot my password so I went to Forgot Password section,and wrote my e-mail and it shows:

Your account has been deleted/disabled

I was surprised so I'm about to sue them...for stealing my package..

Sincerely,

BEWARE:DON'T BELIEVE THEIR SERVICE...


This report was posted on Ripoff Report on 05/30/2013 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goopping/Orem-Utah-84057-3193/Goopping-ripped-offmy-acccount-disabled-after-they-received-the-package-Orem-Utah-1055200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

To James Regarding His Goopping Account

AUTHOR: Goopping Customer Service - ()

Hello James,

On behalf of Goopping, we are very sorry to hear you have had a negative experience and would like to do all we can to rectify this for you.

 

It is our policy to retain items for accounts disabled for up to 180 days. We would be happy to look up your old account, verify why it was disabled, and either ship your items to you, return them to the store, or if need-be, reimburse you for their value.

If you can email us directly and let us know your full name, and account ID, we would be happy to look into this and resolve any concerns you might have as soon as possible.

You can email us directly with your account information here: https://www.goopping.com/contact/

We look forward to hearing from you and resolving your concerns.

 

Sincerely,

Maggie Smith

Goopping Customer Care

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