• Report: #939138

Complaint Review: Goopping

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  • Submitted: Mon, September 10, 2012
  • Updated: Thu, February 07, 2013

  • Reported By: Tan hen Wei — Yishun Singapore
Goopping
Orem, Utah United States of America

Goopping Over charges on shipping order and deduction of customer account without updating at their ends Orem, Utah

*UPDATE Employee: Response to Mr. Tan Hen Wei

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Good day all, I am from Singapore .i am very disappointed with the serivices provide by a shipping company from USA(Goopping)This company provide services for asia customer to purchase item from USA with cheap shipping rates and BUY FOR ME services.. They also provided me a USA address for shipping and buying item from major USA online store(like amazon,eBay..etc)I have requested their service under BUY FOR ME for purchasing a USB data cable for $19.95 , in addition they charge $20 for the BUY FOR ME services and $4.95 for domestic shipping.. The total I should pay is $44.95. They deducted the fund from my credit card on the 280812..($44.95).after that they send me email saying that my account for deduction is declined.i was shock ,so I went to check with the bank and also try to purchase other online item to verify my credit card status.( working normally). Goopping send me several email to update my status, regarding payment declined and they also added $3 more for my another online item in my invoice without knowing the first initial deduction already made in my account ($44.95).. Now they charge me at $47.95.. And keep sending mail saying ( please update and waiting for my payment) I replied that the payment already made on 280812 and the additional $3 for secondly item can procceed for deduction.i also told them I have the bank statement proof for their reference... They annoyed my email and keep sending me mail to update my account due to declined.. The only customer care services from Goopping I contacted is Maggie since a week ago..and she told me that they are aware of the first initial deduction of $44..95

2 hours ago I went to the Goopping to view my account ...I realize that I have a payment of $87.66,.. I am shock of my life...the 2 item I bought was only $47.95 with domestic included.....they added another $9.99 & $23.73 for shipping....which the cost of my two item only $23 dollar Lastly I hope that this is not a scam shipping company that provide USA address for Asian to buy item in US by promising cheap shipping rate and provide US address for easy online purchase.....I am very disappointed now due to the item I am hopping is for my project in Singapore ... And until now have no reply from Goopping .. Please help

This report was posted on Ripoff Report on 09/10/2012 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goopping/Orem-Utah-84057/Goopping-Over-charges-on-shipping-order-and-deduction-of-customer-account-without-updati-939138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response to Mr. Tan Hen Wei

AUTHOR: Goopping Customer Service - (United States of America)

Hello Mr. Wei!

We have been in personal contact with you since this complaint was filed and are happy that this confusion was successfully resolved. We are glad that you were able to receive your package successfully, with the correct charges applied.

We have also enjoyed the pleasure of shipping 5 shipments to you since the time of this complaint. We so appreciate your business and your feedback!

We are sorry that confusion over how to create a shipment on the site caused payment error for you with regards to this order. We're happy to answer any concerns via phone or email through the Goopping site.

Again, we are glad that this issue has been resolved, and we thank you for continuing to use Goopping so frequently!

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