- Report: #939138
Complaint Review: Goopping
| Goopping
Orem, Utah United States of America |
|
Goopping Over charges on shipping order and deduction of customer account without updating at their ends Orem, Utah
*UPDATE Employee: Response to Mr. Tan Hen Wei
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2 hours ago I went to the Goopping to view my account ...I realize that I have a payment of $87.66,.. I am shock of my life...the 2 item I bought was only $47.95 with domestic included.....they added another $9.99 & $23.73 for shipping....which the cost of my two item only $23 dollar Lastly I hope that this is not a scam shipping company that provide USA address for Asian to buy item in US by promising cheap shipping rate and provide US address for easy online purchase.....I am very disappointed now due to the item I am hopping is for my project in Singapore ... And until now have no reply from Goopping .. Please help
This report was posted on Ripoff Report on 09/10/2012 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Goopping/Orem-Utah-84057/Goopping-Over-charges-on-shipping-order-and-deduction-of-customer-account-without-updati-939138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Response to Mr. Tan Hen Wei
AUTHOR: Goopping Customer Service - (United States of America)
SUBMITTED: Thursday, February 07, 2013
We have been in personal contact with you since this complaint was filed and are happy that this confusion was successfully resolved. We are glad that you were able to receive your package successfully, with the correct charges applied.
We have also enjoyed the pleasure of shipping 5 shipments to you since the time of this complaint. We so appreciate your business and your feedback!
We are sorry that confusion over how to create a shipment on the site caused payment error for you with regards to this order. We're happy to answer any concerns via phone or email through the Goopping site.
Again, we are glad that this issue has been resolved, and we thank you for continuing to use Goopping so frequently!
Goopping Customer Care

