• Report: #396111

Complaint Review: Gordon Brothers And Hilco Merchants - Circuit City Liquidation

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  • Submitted: Sat, November 29, 2008
  • Updated: Mon, December 26, 2011

  • Reported By:Manassas Virginia
Gordon Brothers And Hilco Merchants - Circuit City Liquidation
101 Huntington Avenue, 10th Floor Boston, Massachusetts U.S.A.

Gordon Brothers And Hilco Merchants - Circuit City Liquidation, Intentionally selling defective products with no returns Manassas Virginia

*UPDATE EX-employee responds: Yes, it is true!

*UPDATE Employee: Simply Not True!!!

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I've worked at Circuit City for a little over a year now and I have never truly hated my job until now. I recently transferred to this particular store after having to move and it happened to be one of the ones closing (lucky me!).

The practices and the rules of the liquidators in general seem dishonest. The one that I have the biggest problem with is how they handle defective products.

If we find an item to be defective, even if it was defective from before the store having to liquidate (needed to be sent back) we simply mark it as defective (which isn't always done either) and then put it back on the shelf at the same price as the brand new/open box/display item. I don't know if this is only at my location but it's starting to wear my patience thin.

Placing defective items on the shelves, re-shrink wrapping them, boxing them, etc.. selling them for full price (also telling customers to not open cartons) and then telling people are sales are final seems rather shady. Yeah, everyone knows that all prices are final, the signs are obvious throughout the store so people know to shop at their own risk, but to place something out there that we know doesn't work? Not only that, I would think it would be unfair to those who either cannot read or do not speak English well (we get a lot of spanish-only speakers).

Asking people to not open cartons makes sense, considering otherwise it would lead to a lot of theft (yes it only takes a few people with sticky fingers to ruin it for everyone). All sales final makes sense because it's a liquidation sale. But things like a defective DVD being put back on the shelf? Or a computer missing a significant amount of parts or with a bad motherboard only being sold 10 or 15 percent off? I have heard people wasting well over 500 dollars on something that is broken, they cannot return, and most likely the manufacturer will not cover.

Sadly, many people will blame Circuit City itself and see all the liquidating stores as such even though our every move and policy is handled by the liquidation companies. I, for one, want to point my finger at the source and make sure they take due credit.

This is just one of the shady things that they've put into practice but what they're doing is thievery in my book and I don't know how much longer I'm going to be working there....

Nocommission
Manassas, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/29/2008 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gordon-Brothers-And-Hilco-Merchants-Circuit-City-Liquidation/Boston-Massachusetts-02199/Gordon-Brothers-And-Hilco-Merchants-Circuit-City-Liquidation-Intentionally-selling-defe-396111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Yes, it is true!

AUTHOR: Peg - (United States of America)

I just walked out on my job because of Hilco being contracted to close our location.  I witnessed exactly that, putting defective merchandise back on the floor, with NO defective or "as is" stickers, all as a final sale.  When I tried to remove it from the floor, we were told that Hilco wanted it ALL out on the floor for sale.  Hilco has alienated our customers, who might not shop at another one of our stores because as far as they know, our company still owns the store.  I also might add that all promises made were not kept and they had a bunch of 50+ women who are not used to hard labor (yes, hard labor) cleaning out lofts and putting us all in dangerous situations, simply because they never intended to send a crew to do the muscle work.  On top of that they played head games with a couple of the employees, things that are unethical and most likely illegal in this state.  I was in a position to witness this myself.
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#2 UPDATE Employee

Simply Not True!!!

AUTHOR: Anonymous - (U.S.A.)

I work for the Liquidation company and this is simply not true. The liquidators are not the ones that put the defective merchandise back on the sales floor, it was the Asset Protection team from Circuit City that did this. They were trying to get as much money through the register as possible, which means more money for them and it looks better on them because they didnt do their job in the first place. The AP team is supposed to make regualr visits verifying defective merchandise and then ensuring the store sends it out. When the liquidators arrived, we discovered defective merchandise that had been sitting for MONTHS that never got sent out. I personally made sure that it was sent out immediately and was never put back on the floor. If this happened, it only happened at the shady stores where management and the AP team didnt want to get in trouble.
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