I have no place left to turn to. Please help me! I read about
badbusinessbureau.com in the Automotive News magazine. I bought a car in Ohio so I could save money to get back home to Arizona. A friend and I drove the car from Celina, Ohio to Apache Junction, Arizona. On the 1800 mile trip the car drove perfect with no mechanic problems. A few days after our arrival to Arizona I wanted to get tags for my car, so I could sell it and get my money back.
On February 12, 2001 I took my car to have an emissions test done. I pulled my car onto the roller so the test could be performed. I was asked by a woman to stand in a booth next to the car. She got in my car and started going through the gears (My transmission is a standard 5 speed). As she was working up to 5th gear she missed and shifted into 3rd gear stalling out my
car. I could hear and see the heavy stress put on my car. I'm only standing 2 feet from the rollers my car is on and it kept dragging my axles, transmission, and clutch while my car was stalled. She tried it again doing the same thing over again. As soon as I saw her do it again I told her to get the hell out of my car that she was trashing it. She said, " I am not
good at 5 speeds ." I replied, "What are you doing working here then?" I demanded to speak to a manager. When the manager came out he took my car to another lane and drove my car himself. My car failed the test by 1%. When I told him what happened to my car before he offered me a free test. He wrote it in writing on my vehicle inspection report. I went inside to pay and I made a complaint, they would not listen to me.
On the way home I noticed a noise like a clack, clack and a grind getting worse by the minute. I pulled over and looked under my car and saw nothing. It turns out my axle broke at the hub trashing out both baring and hub. I called the main office and told them what happened and they told me to drive my car to EAST VALLEY SERVICES at 66 West Broadway in Mesa. I went and got a travel permit and drove my car to their shop. My car could only go 30 miles an hour. The car was grinding and getting worse the farther I went. I left my car and was told they would call me. I waited a few days and called them
and the told me they would call me when they were ready. They called me the next day and said they denied my claim and they would go ahead and pay the existing bill. I was advised to go and pick up my car and so I did.
I went to get estimates from three different mechanics who state the damage will cost between $870 and $950.
I tried to call and speak to a manager. Some guy got on the phone and said, just go away. You are wasting your time. The manager was transferred and you cannot prove a thing. Nobody can ever prove anything against us and nobody can ever win against us. He then hung the phone up on me.
How can these people get away with this? Is this another private run company licensed by the state and protected by the state? Rip-off corruption! Someone please help me.
It seems they think they are above the law and have some sort of political connection.
Gordon-Darby Arizona Testing Incorporated. 15439 North 40th Street, Phoenix, Az 85032. 602-470-4646.