• Report: #913643

Complaint Review: Got Warranty Inc.

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  • Submitted: Tue, July 17, 2012
  • Updated: Mon, January 21, 2013

  • Reported By: Daniel — Dayton Ohio United States of America
Got Warranty Inc.
6746 Valjean Avenue Suite 101 Van Nuys, California United States of America

Got Warranty Inc. Liars, Scam Artist, Crooks. Van Nuys, California

*Consumer Comment: same thing is happening to me

*UPDATE Employee: Warranty Honored

*Author of original report: Complaint resulution

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Sold me a warranty claiming it covered 100% parts and 100% labor w/ $100 deductable. When my a/c locked up, had my car taken to dealership. They claimed the dealership was unreasonable on repair cost and only wanted to cover a third of the repair cost. They told me to take my car to where they wanted, I did and now they are saying the same thing and now only want to pay for half of the repair cost. I have spent over a week trying to get them to pay for the repairs which is covered under my contract.

This report was posted on Ripoff Report on 07/17/2012 10:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Got-Warranty-Inc/Van-Nuys-California-91406/Got-Warranty-Inc-Liars-Scam-Artist-Crooks-Van-Nuys-California-913643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

same thing is happening to me

AUTHOR: money2burn - (United States of America)

So why you guys only paying half of my repairs when I took my car to the dealer and call 2 different places ?
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#2 UPDATE Employee

Warranty Honored

AUTHOR: GW Management - (United States of America)

This customer did just as Interstate National Dealer Services requested, by bringing the car in for a 2nd opinion, because original quote for repair seemed high. Upon bringing the car to the second repair facility, customer was quoted a similar, but less costly quote for repair. I am a manager with the selling offices, GotWarranty,Inc, and have been aware of this customer since his first call-in regarding this claim.

The above complaint is in reference to claims, which is handled by the Administrator, INDS. However, after reviewing this account, and speaking to this customer, his claim was originally "pending" (not denied) due to clerical error. After speaking to this customer's Administrator, they have rectified the matter, and his claim has been paid 100% of labor and parts.

We ask you kindly remove this complaint because a) the complaint should have been made towards the company who wrote/denied the coverage, Interstate National Dealer Services. b) issue was resolved in the customer's favor, claim was paid.

Thank You for your immediate attention.
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#3 Author of original report

Complaint resulution

AUTHOR: Daniel - (United States of America)

Got Warranty has contacted me and has offered a full refund of money I paid for the warranty. I accepted the refund offer.
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