• Report: #274207

Complaint Review: Government Liquidation,

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  • Submitted: Wed, September 12, 2007
  • Updated: Wed, February 04, 2009

  • Reported By:Oshkosh Wisconsin
Government Liquidation,
15051 N. Kierland Blvd Scottsdale, Arizona U.S.A.

Government Liquidation, Liquidity Services, GOVLIQUIDATION.COM IS LICENSED TO STEAL BY THE U.S. GOVERNMENT Scottsdale Arizona

*Author of original report: Anyone have a photo or the original prescreening tag?

*Consumer Suggestion: Govliquidation bidders list

*Author of original report: The Infamous "NO PRE_SCREENING" Tag

*Consumer Comment: DRMS/DRMO

*Consumer Comment: DRMS/DRMO

*Consumer Comment: DRMS/DRMO

*Consumer Comment: DRMS/DRMO

*Author of original report: IN ADDITION.

*Consumer Comment: Not Silly at all

*Consumer Comment: Silly

*Author of original report: CLASS ACTION LAW SUIT BEING ACTIVELY PURSUED

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I have been an on-line bidder and purchaser of surplus through Government Liquidation's website. On or about August 23, 2005, I bid on and won Lot # XXXX contained in Sale # XXXX. It was (18) pallets of ADP equipment and office supplies that were shrink-wrapped and in tri-wall containers. In the manifest supplied on-line it stated that #104 was a Sharp Copier S260, acquired value $5000.00 in A4 condition. After picking up the items, which filled a 24 ft rental truck from end to end and top to bottom, I brought the cargo back and unloaded it into my storage area. The Sharp Copier was not among the items I picked up.

I contacted GL's representative at the DRMO in Columbus, Ohio to see if we had left a pallet behind. I was told that they could not find the copier there and that I should send an email to Customer Service at GL, which I did. GL's Customer Service advised me that I should not have based my bidding on the manifest supplied by the military, only by what was stated by GL in their boxed listing on the web page, not the manifest. In other words I was wrong and out of luck for not tearing apart and inspecting the (18) shrink-wrapped pallets prior to leaving Columbus.

I bit the bullet on that one. I would know better next time. On or about October 30, 2005, I bid on another auction held by GL, sale # XXXX, lot # XXXX. The auction was for (5) Panasonic Tough Book, Pentium III Laptop Computers. I won the auction for $700.00. When I received the five laptops, I checked them over and determined through the serial numbers that only (1) laptop was a Pentium III, the other (4) were Pentium II. I immediately sent an email to GL's Customer Service. About three weeks later I received a telephone call from Steve Weiss asking for further information. I supplied him with the serial number information; he informed me that it would now go to management for a final decision.

I did not hear from anyone for two and a half months. I then contacted GL's Customer Service and spoke with Ms. Lugo; who informed me that she could find no record of my complaint anywhere in the system. Ms. Lugo then stated that she would check further and get back to me via email. That was the last I heard from her.

I waited another two weeks for a determination and still no contact. I finally sent an email to GL's Customer Service advising them that I felt that I had been defrauded and was filing a complaint with the Internet Crime Complaint Center. That brought a response from Customer Service. Two days later I received an email stating the following:

Dear Sir

Thank you for your email. Once again your claim concerning 1611 lot 205 has been reviewed by management.

Based upon all related research in this matter; we cannot determine a verifiable cause for refund. Please keep in mind that, per our Terms and Conditions, Government Liquidation (GL) sells merchandise on an "as is, where is" basis and GL neither assumes responsibility nor makes any warranties regarding the sale's contents. It shall be the Buyer's responsibility to verify information and item's description, including but not limited to, product condition, estimated weight, count, measure or other factors that determine the bid price.

Additionally, the buyers purchase of, or placement of a bid, on the property constitutes acceptance of the property as is and in a used condition. "Acceptance" as used here also means that by the purchase of the property, the buyer will be deemed to have physically examined the property in person. All bids placed in the absence of a physical examination are done so at the buyers own risk.

Finally, any right to recourse by the buyer is waived after removal has taken place, verified by the signature of the buyer or their authorized agent on the Government Liquidation paid in full invoice.

Thank you,

Customer Service
Government Liquidation, LLC
15051 N. Kierland Blvd 3rd Floor
Scottsdale, AZ 85254
480-367-1300
info@govliquidation.com

I find this totally unacceptable! Tell me Sir, how many bidders flew to Reno, Nevada to examine the laptops that were as described Pentium III's wrapped and ready for shipment? The contract and terms expressed by GL are ludicrous and totally one sided and self-serving. In the context of my dealings with GL, the verbiage has been manipulated to GL's financial advantage. I find it amusing that GL even bothers to refer to Customer Service, as a service. I am prepared to fight this by any and all means at my disposal. I plan to file complaints with the FTC as well as the SEC and the DRMO.

It is not my ambition to create problems for your organization, or to interfere with your operations. I believe it is necessary to speak the truth openly and let the chips fall where they may. All I wanted was to be treated fairly. I believe that public discussion via the Internet will serve to uncover other injustices and unfair practices by GL and its partner DRMO.

Steve
Oshkosh, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 09/12/2007 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Government-Liquidation/Scottsdale-Arizona-85254/Government-Liquidation-Liquidity-Services-GOVLIQUIDATIONCOM-IS-LICENSED-TO-STEAL-BY-THE-274207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Anyone have a photo or the original prescreening tag?

AUTHOR: Ripped off!!! - (U.S.A.)

I am continuing my efforts to resolve my dispute with Govliquidation. Does anyone have a photograph or an original "No Pre-Screening" tag? I want to use it to demonstrate that it was in use during my interactions with GL. They do not seem to be posting photographs showing it anymore. If not, please comment here if you have seen this tag used by GL. Please only straightforward honest replies. Thank you
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#2 Consumer Suggestion

Govliquidation bidders list

AUTHOR: Lucky - (U.S.A.)

This is a positive result coming from Govliquidation in that there is now a system in place to allow a true bidders corner feature for auction bidders. Bidders can now access more information, and communicate with each other about the army surplus auction business by doing a web search using the words, govliquidation-bidders-list.com. This is a very good development because now bidders who want to can contact each other. Luckybatt
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#3 Author of original report

The Infamous "NO PRE_SCREENING" Tag

AUTHOR: Ripped off!!! - (U.S.A.)

It is absolutely impossible to inspect laptop computers without knowledge of any and all serial numbers used by the manufacturers. You try and inspect (18) tri-wall boxes. They will not give you the time to do it and if you could it would take all day. I don't mind equipment that is inoperable, but having to haul away their junk is another story. Many auctions are tagged "No Pre-Screening" So you cannot see what you have bid on in advance.

It's a racket, that leaves little or no recourse to the little guy. We'll see what the courts have to say. It's called bait and switch and it's illegal in every state in the union. Contract or no contract!
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#4 Consumer Comment

DRMS/DRMO

AUTHOR: Robert - (U.S.A.)

When I was in the military it was called DRMO, and you had to register to be put on an authorized bidder list to bid on items. Times have changed however, what has not appeared to change is the fact that you have to inspect the lots. Back in 1978 (last time I purchased stuff from the base drmo) you were notified that everything was as is and that you agreed that you either inspected the lot or had the opportunity to inspect the lot - in other words, don't trust the lot description. Back then, as a registered bidder, you could have a computer listing of the various auctions mailed to you. Now we have the internet.

This is how it was back then, and now. Here's the statement from their website:

""ACCEPTANCE OF PURCHASED PROPERTY "AS IS"; DISCLAIMERS, WAIVERS AND INDEMNITY:

37. YOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY AS IS AND IN A USED CONDITION. "ACCEPTANCE" AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REQUIRE.

It doesn't appear to me that this policy/disclaimer is any different from what I remember when I was at Plattsburgh AFB. If your going to buy from DRMS that's one of the conditions you agree to.
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#5 Consumer Comment

DRMS/DRMO

AUTHOR: Robert - (U.S.A.)

When I was in the military it was called DRMO, and you had to register to be put on an authorized bidder list to bid on items. Times have changed however, what has not appeared to change is the fact that you have to inspect the lots. Back in 1978 (last time I purchased stuff from the base drmo) you were notified that everything was as is and that you agreed that you either inspected the lot or had the opportunity to inspect the lot - in other words, don't trust the lot description. Back then, as a registered bidder, you could have a computer listing of the various auctions mailed to you. Now we have the internet.

This is how it was back then, and now. Here's the statement from their website:

""ACCEPTANCE OF PURCHASED PROPERTY "AS IS"; DISCLAIMERS, WAIVERS AND INDEMNITY:

37. YOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY AS IS AND IN A USED CONDITION. "ACCEPTANCE" AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REQUIRE.

It doesn't appear to me that this policy/disclaimer is any different from what I remember when I was at Plattsburgh AFB. If your going to buy from DRMS that's one of the conditions you agree to.
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#6 Consumer Comment

DRMS/DRMO

AUTHOR: Robert - (U.S.A.)

When I was in the military it was called DRMO, and you had to register to be put on an authorized bidder list to bid on items. Times have changed however, what has not appeared to change is the fact that you have to inspect the lots. Back in 1978 (last time I purchased stuff from the base drmo) you were notified that everything was as is and that you agreed that you either inspected the lot or had the opportunity to inspect the lot - in other words, don't trust the lot description. Back then, as a registered bidder, you could have a computer listing of the various auctions mailed to you. Now we have the internet.

This is how it was back then, and now. Here's the statement from their website:

""ACCEPTANCE OF PURCHASED PROPERTY "AS IS"; DISCLAIMERS, WAIVERS AND INDEMNITY:

37. YOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY AS IS AND IN A USED CONDITION. "ACCEPTANCE" AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REQUIRE.

It doesn't appear to me that this policy/disclaimer is any different from what I remember when I was at Plattsburgh AFB. If your going to buy from DRMS that's one of the conditions you agree to.
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#7 Consumer Comment

DRMS/DRMO

AUTHOR: Robert - (U.S.A.)

When I was in the military it was called DRMO, and you had to register to be put on an authorized bidder list to bid on items. Times have changed however, what has not appeared to change is the fact that you have to inspect the lots. Back in 1978 (last time I purchased stuff from the base drmo) you were notified that everything was as is and that you agreed that you either inspected the lot or had the opportunity to inspect the lot - in other words, don't trust the lot description. Back then, as a registered bidder, you could have a computer listing of the various auctions mailed to you. Now we have the internet.

This is how it was back then, and now. Here's the statement from their website:

""ACCEPTANCE OF PURCHASED PROPERTY "AS IS"; DISCLAIMERS, WAIVERS AND INDEMNITY:

37. YOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY AS IS AND IN A USED CONDITION. "ACCEPTANCE" AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REQUIRE.

It doesn't appear to me that this policy/disclaimer is any different from what I remember when I was at Plattsburgh AFB. If your going to buy from DRMS that's one of the conditions you agree to.
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#8 Author of original report

IN ADDITION.

AUTHOR: Ripped off!!! - (U.S.A.)

In addition, I would also like to state that the aforementioned auction in Columbus, Ohio contained (18) Cardboard tri-wall boxes 4'X4'X4' in dimension, it took a 24' truck packed to the roof and to the sliding door, to remove it all. Many of the tri-wall boxes contained broken items that were not on the original inventory, GL was using the bidder to remove their garbage. It was a take it all, or nothing situation. I now have had to dispose of a ton of useless trash at my own expense.

If you have ever been to a GL site, located on an active military installation. You immediately see how accountability for the items to be bid on, and those that have been won through on-line auction are up for grabs by just about anyone. Security, non-existent, accountabilty is swept away by the fact that GL states that Government inventory lists are not reliable.
Misrepresentations are an everyday occurance.

Govliquidation.com has a contract with the U.S. Government's DRMO to auction off to the general public items no longer needed by whatever government agency they came from.

In response to the "silly" comment, if it gets to the stage where the court decides that a class action suit is warranted. It won't be so "Silly" will it? In the meanwhile. I am communicating with the Inspector General's Office, as well as other government agencies. Seems they don't think its so "Silly" either.

When the court's tell me that I have no case, I will accept their decision, until then, I will continue to shed light on GL and its operational tactics.
My case is just the tip of the proverbial iceberg, other situations, as voiced here in this forum and other places on the internet exist. As well as those individuals who believe GL's banter, that they have no legal recourse.
The possibility of criminal action also exists under the RICO Act. For those of you not familiar with the RICO Act, visit (((redacted
))). I think it fits nicely, we'll see, won't we.

I, as a U.S. taxpayer have a right to know what kind of oversight exists for this lucrative shell game.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#9 Consumer Comment

Not Silly at all

AUTHOR: Kathy - (U.S.A.)

Susan, Wouldn't you at least expect to recieve what they stated you were bidding on?????
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#10 Consumer Comment

Silly

AUTHOR: Susan - (U.S.A.)

Government Liquidation has nothing to do with the real Government. When the government sells things it is on a .gov site or a state site. Big clue is they call themselves Government Liquidation, LLC. The goverment wouldnt need to be an LLC to sell used things.

From the letter they sent you, they covered themselves and you lost unless you can proove the terms said different when you bought from them

Their letter says " "Acceptance" as used here also means that by the purchase of the property, the buyer will be deemed to have physically examined the property in person. All bids placed in the absence of a physical examination are done so at the buyers own risk. "

You bid without seeing so it was at your own risk.
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#11 Author of original report

CLASS ACTION LAW SUIT BEING ACTIVELY PURSUED

AUTHOR: Ripped off!!! - (U.S.A.)

I am actively pursuing a Class Action Lawsuit against Government Liquidation and its parent organization, Liquidity Services. The time has come to deal with this issue. Too many decent people have been taken advantage of, believing they have little or no recourse. If we pull together, we can get action and maybe some justice. I will be starting a blog to solicit other complaints about Liquidity Services and its subsidiaries. When I have the blog setup, I will post the address on this site.

Thank you.

PS, Don't be bullied by them or their on-line agreement. Theft is theft
and fraud is fraud. Whether its in New York, Oshkosh or Arizona!
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