I begin Grand Canyon University after being recruited by one of their reps attending a conference for teachers. I contacted the enrollment office and begin the process. I spoke with the financial aid adviser and informed them that I had recently graduated from the University of Phoenix. I explained that I received the Teach grant there and I wanted to know if I qualified for that grant with their school. I was told that I do qualify and that I should go to the appropriate website and complete required documentation. I did that without any problems. I was contacted by Becky (financial counselor) who advised that my documents was received and I qualified for the grant. I received the grant in August of 2011 and loans I received were returned.
Now in October, a month before I graduate the program, I get an email stating refund disbursed on my account. So, I contacted the financial aid department to find out what was going on and they tell me they are working on my account and that there was a problem with my financial aid. I did not hear from them for over two weeks so I called them again. I was told that they were still working on it and that my financial aid adviser (Andrea) would be contacting me after they complete the process. I never received that call. I received a bill from Grand Canyon University for 2, 194.86.
I contacted the financial aid department to only get voice mails of two different supervisors. I left a message. I called back on Tuesday November 13, 2012 and was able to speak with Andrea who advised that she was unsure of what was going on. She told me she would call me back and she did, but only to tell me that the people in the back office say that I owe the charges because they had over paid me in teach grant awards.
Now, here is the problem, they qualified me for teach grant awards and they disbursed left over funds. Here we are in my last weeks of school and they return teach grant funds. They claim they can go back and return funds, but they cannot get back the loan money they returned. Who fault is it if they overpaid me and they cannot get loan money back. The financial aid adviser should be held accountable for her mistake not pass the charges on to the student.
All I got from them is excuses and them telling me how much money I received and asking me did I save any money from the stipends sent out.