- Report: #970991
Report - Rebuttal - Arbitrate
Complaint Review: Grand Canyon University
Grand Canyon University3300 West Camelback Road Phoenix, Arizona United States of America
Grand Canyon University Unreliable and Unfair financial aid practices Phoenix, Arizona
*UPDATE EX-employee responds: I Told You So
*Consumer Comment: I am so worried..about education at Grand Canyon University that I am physically Ill.
*Consumer Comment: Let me know how it goes!!
*Author of original report: No help at all
*Consumer Comment: Was there any attempt to actually resolve this by Grand Canyon University?
*UPDATE Employee: Resolution
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Now in October, a month before I graduate the program, I get an email stating refund disbursed on my account. So, I contacted the financial aid department to find out what was going on and they tell me they are working on my account and that there was a problem with my financial aid. I did not hear from them for over two weeks so I called them again. I was told that they were still working on it and that my financial aid adviser (Andrea) would be contacting me after they complete the process. I never received that call. I received a bill from Grand Canyon University for 2, 194.86.
I contacted the financial aid department to only get voice mails of two different supervisors. I left a message. I called back on Tuesday November 13, 2012 and was able to speak with Andrea who advised that she was unsure of what was going on. She told me she would call me back and she did, but only to tell me that the people in the back office say that I owe the charges because they had over paid me in teach grant awards.
Now, here is the problem, they qualified me for teach grant awards and they disbursed left over funds. Here we are in my last weeks of school and they return teach grant funds. They claim they can go back and return funds, but they cannot get back the loan money they returned. Who fault is it if they overpaid me and they cannot get loan money back. The financial aid adviser should be held accountable for her mistake not pass the charges on to the student.
All I got from them is excuses and them telling me how much money I received and asking me did I save any money from the stipends sent out.
This report was posted on Ripoff Report on 11/18/2012 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Canyon-University/Phoenix-Arizona-85017/Grand-Canyon-University-Unreliable-and-Unfair-financial-aid-practices-Phoenix-Arizona-970991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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