- Report: #960540
Report - Rebuttal - Arbitrate
Complaint Review: Grand Canyon University
Grand Canyon UniversityInternet United States of America
Grand Canyon University Fraudulent Financial Aid, billing process, Internet
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My financial aide information was constantly changing and most of the time even unavailable to access. I have never had this problem before. With other Universities a letter was sent out at the beginning of the year as to what financial aide was available to me and I had the option to choose none, all or some. This was not the case with GCU. I couldn't ever seem to find out what financial aide was available to me and GCU did all the choosing.
My life had some turns and became very hectic so I tried to contact my academic counselor on numerous occasions to discontinue my education for a while. My academic counselor never contacted me back. Each time I called there seemed to be a different counselor assigned to me. It was all very frustrating. When I finally did talk to a academic counselor she stated that I would be charge several thousand dollars.
I tried again and again to get a hold of my financial counselor as the academic counselor didn't handle the finance part. Again my telephone calls were not returned and I had an ever changing counselor. When I asked for an accounting for the money they were claiming I owed I never received one. I finally got through to someone that seemed to be helpful but then did not here from her again.
I received a mysterious call from a woman that would not leave her name warning me that GCU used deceptive practices and to "watch out." I am assuming that the woman that called me was most likely a former employee. Maybe the one that had been so helpful? Something needs to be done about GCU and their deceptive practices!
This report was posted on Ripoff Report on 10/26/2012 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Canyon-University/internet/Grand-Canyon-University-Fraudulent-Financial-Aid-billing-process-Internet-960540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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