- Report: #555306
Report - Rebuttal - Arbitrate
Complaint Review: Grand Crowne Resorts - Grand Crowne Travel Network - Surrey Vacation Resorts - Grand Crowne Leisure
Grand Crowne Resorts - Grand Crowne Travel Network - Surrey Vacation Resorts - Grand Crowne Leisure430 C State Highway 165 South Branson, Missouri United States of America
Grand Crowne Resorts - Grand Crowne Travel Network - Surrey Vacation Resorts - Grand Crowne Leisure I was sold on a Condo family package, which included two queen sized beds, I am now told we are to be staying in a "hotel" - Surrey Inn - with only 1 queen bed and a second "fold out sofa" Branson, Missouri
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I just recently purchased on Jan. 12th, 10, over the phone a $99.00, 2 nights, three days family GCR Condo package by a representive, Michael M.. I was sold strictly on the Condo idea, and assured by Michael M. that we would be accomindated in one of their Condos, with two queen sized beds. Two days afterwards I am cold called by another telemarkerter of a different time shared company, Clanten T., who claims to be a long time aquientance of Michael M., and an ex employee of Grand Crowne Resorts. I am told by C.T. how Michael M. had just been where C.T. works to apply for a job there -- within 24 to 48 hours since I spoke with Michael M., and having been "sold" this package...
I am slso told by C.T. of the poor conditions and state of Grand Crowne's Surrey Inn, and how GCR would end up placing us in those conditions at that place, a non condo, more like a motel/hotel. [continued below]....
I am also informed by C.T. how I can look into all the reported complaints at ripoffreport, so I check it out: reading all the ex employee's negated statements, along with others' complaints. As a result I call Grand Crowne Resorts to confirm our condo arrangment and I am told by "Arron" in their Reservations Activation Dept. that we will be staying at the Surrey Inn and supplied with one queen bed and a "fold out sofa" as the second "queen sized bed?"
I expressed my concerns on what I had both personally heard and read about Surrey Inn, and in whole about the Grand Crowne Resorts business, by ex employees. I also having considered how misleading the whole sales presentation was/is, am now unsure as to what sort of arrangements and services will be rendered, and "when" - and if our pending vacation time in May 10 will be made available?
I was also assured on the 12th by Michael M. that the $99.00 charge would show up in my bank statement as under "Grand Crowne Resorts". I checked with my bank's customer service on that same day (12th) and it showed just that, however after checking on this again (on the 14th) it shows up in my statement under "Springfield Pelema"- and I am NOW actually unsure if I have really been charged once or twice, and why the sudden change? And "for what reason was I so assured" on the day of the charge -that the charge would show up under the name of "Grand Crowne Resorts" - only for it to then so suddenly change? At the least it's confusing. And besides, I don't like someone going out of their way to assure me of one thing and then for such to change at another date.
I have decided to cancel the package before even their mail package of information is received. I was told and assured by Michael M., and Arron that it would be no problem canceling within 14 days and having my money refunded to my card. However Clayton T. thinks I may have trouble having my money reinburst. We shall see. Two of my Bank's Customer Service Representatives have been notified and suggested I first attempt to cancel with the company before they take action.
I requested Aaron on the 14th to have David in GCR Cancelations, contact me today, the 15th of Jan, between 4:30 to 5PM - and she assured me David would call back between 4:30pm and 5:00pm. But he did not make the call back, so before his leaving work at 5pm, I called but all I got was a recording. I left a message requesting a call back, but No such call back was made. I will phone GCR again tomorrow before taking action through my bank. I would like to give them ample opportunity and a fair chance to see if they will honor their word in this ONGOING PRECEEDING...
I am a man of my word, and a converted past outlaw biker gang leader, who is now a WORLD known Chaplain of the Gospel of our Lord Jesus Christ, and I am fair. But I expect anyone, especially business people to hold to their word -or don't make such promises "for sales sake" that they don't intend to honor- if they expect to gain my trust. But if they want to play games I am the Christian the devil warned you about... a God called prophet. Woe unto any who touch God's anointed -and that includes their money, time or resources.
I'm just getting started. We will see in this ongoing report if David of GCR cancellations keeps his call back appointment? If the money is refunded, and if so, in what timely fashion it is refunded. My present Christian bikers club of about 400 members will also be informed and updated on this situation. From yours truly, Chaplain
This report was posted on Ripoff Report on 01/15/2010 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Crowne-Resorts-Grand-Crowne-Travel-Network-Surrey-Vacation-Resorts-Grand-Crowne-Leisure/Branson-Missouri-65616/Grand-Crowne-Resorts-Grand-Crowne-Travel-Network-Surrey-Vacation-Resorts-Grand-Crown-555306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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