• Report: #1058338

Complaint Review: Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.

  • Submitted: Tue, June 11, 2013
  • Updated: Mon, April 11, 2016

  • Reported By: Marcia Morris — Moline Illinois
Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.
2315 16th Ave Moline, Illinois USA

Grand Incentives TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Grand Incentives will always do whatever we can to accommodate customer requests and ensure that travelers have terrific vacation experiences.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Grand Incentives pledges to always resolve any issues: feel safe, confident & secure when doing business with Grand Incentives recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Grand Incentives for its full commitment to quality customer service.

Ripoff Report's discussions with Grand Incentives have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Grand Incentives listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Grand Incentives' CEO, Jose Martinez, has informed us that is personal philosophy is "Customers first... Always." Mr. Martinez feels it is critical to listen to his customers and respond promptly and properly. [continued below]....
..... By always putting customers first, they have built a successful model for a service-oriented business.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Grand Incentives truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

Grand Incentives is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jose Martinez during an onsite inspection held by a third party verification company with no biases towards Grand Incentives

Grand Incentives is a premier travel incentive company that presents companies with innovative promotional travel offers that they can present as incentives to their employees. This privately held corporation has been in the travel industry business for 10 years, and maintains their focus on customer satisfaction. Jose Luis Martinez stated the following about his company, "Grand Incentives is an incentive company that focuses on customer acquisition, retention, and renewal of customers utilizing state of the art promotional products."

Mr. Martinez went on to state the following is regards to how their company acquires leads, "we are a business to business company. So we are focused on hospitality, automotive, and financial membership organizations. Most of our executives [have] 20 plus years of experience so we have a lot of clients over the years." Businesses who are interested in their services can inquire and view promotional products. These promotional products are then distributed to consumers to end users via an acquisition, activation, retention, or renewal play so that particular organization receives that complimentary for taking action or inducing the behavior that the client wants to receive. This includes test drives, new credit cards, new loans, and various membership renewals.



CUSTOMER CARE & COMPLAINT RESOLUTION – GRAND INCENTIVES

During the onsite inspection Mr. Martinez was asked to describe a situation where a client was not satisfied with the level of service or product they received with their company. Mr. Martinez expressed that because they work business to business communication can get muddled, "every product that we produce has certain terms and conditions that the consumer must execute to receive the benefit of the bargain that they have received. Sometimes those are not disclosed up front completely and we are left with the burden to re-explain or reeducate the consumer." In order to remedy this, "we correct the problem by taking the customer through the process and even if the gap is very wide we go above and beyond to satisfy the customer."

When asked to comment on the complaints posted on Ripoff Reports website Mr. Martinez expressed that he believes that complaints to be a result of miscommunication. He stated, "we have always has an open policy as far as customer service...we would welcome that opportunity to make it right." In order to further assure future and present clients Mr. Martinez stated the following about their accreditations, "we have had our Florida seller travel for 10 years. Our California seller travel for probably 8 years." Additionally, they are registered in Virginia, Washington, and are CLEA members.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Martinez stated, "our policy and procedures have dramatically changed." This includes automated system that ensure the customer agrees with the terms and conditions.

Grand Incentives is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.



GRAND INCENTIVES - STATEMENTS FROM THE CEO – JOSE MARTINEZ

" Grand Incentives is a service-oriented company where a commitment to "Customers first... Always" has been our philosophy from day one. We will always do anything within our power to accommodate customer requests and ensure that travelers have terrific vacation experiences. We appreciate any opportunity to work with you and resolve all matters to your satisfaction.

Grand Incentives’ team of professionals has expressed that they feel confident in their ability to provide the highest-quality customer service. Grand Incentives takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Grand Incentives provides a positive, family-oriented work environment where employees are inspired to excel and given the opportunity to put their talents to work for the benefit of both the company and its customers. "

Ripoff Report was pleased to learn that Grand Incentives’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM GRAND INCENTIVES

Grand Incentives recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Grand Incentives has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jose Martinez, Ripoff Report is convinced that Grand Incentives is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Grand Incentives meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Grand Incentives Vacations of California Hard pressure sales San Francisco, CA Nationwide

I have terminal ovarian cancer and I was hard pressured into renewing a membership to a travel company, Grand Incentives, Inc.  They have called numerous times and I said NO.  I have never used the membership and was no longer interested in continuing it.  

Several months later I received another call from a pleasant gentleman who I told of my plight and he was very understanding.  I told him I no longer wanted to continue this service.  He informed me that it is transferable to my family and that I had a lot of money already invested with them that I would lose.  After much hard pressure I agreed to extend for 4 yrs for $369.  When I received my credit card bill the amount charged was $589.

I immediately called the credit card company and asked how to despute this bill.  They informed me that a form would need to be activated and they would issue me another card.  This was Friday June 7th.  On that day I also received the package from Grand Incentives.  After speaking with the Credit company I informed them I was cancelling the contract and wanted a refund.  They informed me NO refunds are granted after 3 days.  I have not signed any contracts with them and they charged me nearly double the amount agreed upon.

I no longer wish to participate in this program at all.  They do not have anything to offer me that I can't find on the internet myself for less money.

How do I proceed to get the money returned to me?  Do I need to contact an attorney?  I have reported them to the Better Business Bureau.  Is there anything else I can do?

 


Click Here to read other Ripoff Reports on Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.

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