• Report: #1023336

Complaint Review: Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.

  • Submitted: Mon, March 04, 2013
  • Updated: Mon, April 11, 2016

  • Reported By: Bill — Port Charlotte Florida United States of America
Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.
7560 Commerce Ct. Sarasota, Florida United States of America

Grand Incentives TRUSTED BUSINESS REVIEW: Grand Incentives believes in “Customers first…. Always,” which has been their philosophy since day one. Always."
*UPDATE: Grand Incentives pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Grand Incentives recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Grand Incentives for its full commitment to quality customer service.

Ripoff Report's discussions with Grand Incentives have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Grand Incentives listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Grand Incentives' CEO, Jose Martinez, has informed us that is personal philosophy is "Customers first... Always." Mr. Martinez feels it is critical to listen to his customers and respond promptly and properly. [continued below]....
..... By always putting customers first, they have built a successful model for a service-oriented business.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Grand Incentives truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

Grand Incentives is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jose Martinez during an onsite inspection held by a third party verification company with no biases towards Grand Incentives

Grand Incentives is a premier travel incentive company that presents companies with innovative promotional travel offers that they can present as incentives to their employees. This privately held corporation has been in the travel industry business for 10 years, and maintains their focus on customer satisfaction. Jose Luis Martinez stated the following about his company, "Grand Incentives is an incentive company that focuses on customer acquisition, retention, and renewal of customers utilizing state of the art promotional products."

Mr. Martinez went on to state the following is regards to how their company acquires leads, "we are a business to business company. So we are focused on hospitality, automotive, and financial membership organizations. Most of our executives [have] 20 plus years of experience so we have a lot of clients over the years." Businesses who are interested in their services can inquire and view promotional products. These promotional products are then distributed to consumers to end users via an acquisition, activation, retention, or renewal play so that particular organization receives that complimentary for taking action or inducing the behavior that the client wants to receive. This includes test drives, new credit cards, new loans, and various membership renewals.



CUSTOMER CARE & COMPLAINT RESOLUTION – GRAND INCENTIVES

During the onsite inspection Mr. Martinez was asked to describe a situation where a client was not satisfied with the level of service or product they received with their company. Mr. Martinez expressed that because they work business to business communication can get muddled, "every product that we produce has certain terms and conditions that the consumer must execute to receive the benefit of the bargain that they have received. Sometimes those are not disclosed up front completely and we are left with the burden to re-explain or reeducate the consumer." In order to remedy this, "we correct the problem by taking the customer through the process and even if the gap is very wide we go above and beyond to satisfy the customer."

When asked to comment on the complaints posted on Ripoff Reports website Mr. Martinez expressed that he believes that complaints to be a result of miscommunication. He stated, "we have always has an open policy as far as customer service...we would welcome that opportunity to make it right." In order to further assure future and present clients Mr. Martinez stated the following about their accreditations, "we have had our Florida seller travel for 10 years. Our California seller travel for probably 8 years." Additionally, they are registered in Virginia, Washington, and are CLEA members.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Martinez stated, "our policy and procedures have dramatically changed." This includes automated system that ensure the customer agrees with the terms and conditions.

Grand Incentives is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.



GRAND INCENTIVES - STATEMENTS FROM THE CEO – JOSE MARTINEZ

" Grand Incentives is a service-oriented company where a commitment to "Customers first... Always" has been our philosophy from day one. We will always do anything within our power to accommodate customer requests and ensure that travelers have terrific vacation experiences. We appreciate any opportunity to work with you and resolve all matters to your satisfaction.

Grand Incentives’ team of professionals has expressed that they feel confident in their ability to provide the highest-quality customer service. Grand Incentives takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Grand Incentives provides a positive, family-oriented work environment where employees are inspired to excel and given the opportunity to put their talents to work for the benefit of both the company and its customers. "

Ripoff Report was pleased to learn that Grand Incentives’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM GRAND INCENTIVES

Grand Incentives recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Grand Incentives has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jose Martinez, Ripoff Report is convinced that Grand Incentives is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Grand Incentives meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Grand Incentives Bait and Try to Switch Sarasota, Florida

We were supposed to receive two "free" round trip airline tickets within the USA.  What we were not told is that there was $50 processing charge.  We paid it and were sent a form to choose 3 departure dates, at least 90 days in advance of our travel.  Each of the dates had to be 30 days apart. So that extends things out 6 months.  We filled them out, mailed them in, and after two months got a form saying that none of the three dates were available.  With a 90 day lead time, and 30 days apart, how could no flights be available?  On the internet, there were TONS of seats available, on various airlines, for each of the dates we picked.  Our options are 1-request three more travel dates, at least 90 days from now and 30 days apart or 2-get a resort certificate which, guess what, isn't free, and applies to certain resorts of their choice.  My guess is that the resorts won't be available on the dates that we request.  I'm going to try to get a refund, but I am not confident that I will.  For anyone out there, please be very cautious when dealing with this company.  How many ways can you spell RIPOFF?

Click Here to read other Ripoff Reports on Grand Incentives TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Grand Incentives, Inc. a premier travel incentive company that sets itself apart from the rest. Grand Incentives brings innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives designed low-cost travel offers and listens to clients' needs to provide what works best for them.

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Updates & Rebuttals

#1 Author of original report

Grand Incentives - Refund

AUTHOR: Bill - ()

filed a report on March 4, concerning what appeared to be a rip off by Grand Incentives.  Yesterday we received a refund of our fee, with a letter of apology.  I'm quite pleased with their responsiveness.  Please, if you're in the market for their services, I recommend them as, at least with us, they have been completely open and, in the end, "did the right thing"
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#2 UPDATE Employee

Your Travel Certificates

AUTHOR: Grand Incentives - (USA)

I apologize for the frustrating experience you've had. Please know that any deposit you have given us is refundable, as long as you haven't already traveled. Whether you would like a refund or help traveling, please send me your contact information via the contact form on our blog: http://blog.grandincentives.com/contact/.
Thank you,
Grand Incentives
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