• Report: #916611

Complaint Review: Grand Incentives

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  • Submitted: Tue, July 24, 2012
  • Updated: Mon, July 30, 2012

  • Reported By: flipper7622 — Las Vegas Nevada United States of America
Grand Incentives
7560 Commerce Street Sarasota, Florida United States of America

Grand Incentives will VOID your vacation if you make any mistake on your vacation planning form Sarasota, Florida

*UPDATE Employee: Grand Incentives is here to help!

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My fiance and I were lured to a Chef Master sales pitch with the promise of a 3 night all-inclusive stay in Costa Rica, Dominican Republic, or Mexico, which has turned out to be complete BULL! There is a lot of fine print and detailed instructions, that if not followed to the tee, will automatically VOID your vacation! Processing times are ridiculous and there are numerous restrictions that make it nearly impossible to take the vacation in the first place! Call wait times are offensive. I also posted a review on Grand Incentive's Facebook page, which was immediately removed....wonder why! Their facebook page states that they "provide a level of experience and service that is unmatched in the industry." I am amazed that they have the nerve to make such comments about themselves considering the numerous complaints I have found on the internet related to their "professionalism", "superior quality", and "commitment to client satisfaction". Go ahead, read the lies they put out there about how great the company is....it's quite comical!

This report was posted on Ripoff Report on 07/24/2012 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Incentives/Sarasota-Florida-34243/Grand-Incentives-will-VOID-your-vacation-if-you-make-any-mistake-on-your-vacation-plannin-916611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Grand Incentives is here to help!

AUTHOR: Grand Incentives - (United States of America)

Hello,

I would like to assure you that it is possible to take a vacation with your certificate. We have customers booking travel every day! Following the terms and conditions certainly pays off. I am sorry if you are not pleased with your experience.

Please note that it is company policy to not delete customer posts on social media unless they are explicit.

I hope we can help you travel!
-Grand Incentives
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