• Report: #985147

Complaint Review: Grand Incentives

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  • Submitted: Thu, December 20, 2012
  • Updated: Thu, January 03, 2013

  • Reported By: Loraine — Seattle Washington United States of America
Grand Incentives
Internet United States of America

Grand Incentives One of the company representatives told me that they have 17 different websites! GRAND INCENTIVES ARE A FRAUD Internet

*UPDATE Employee: Refund Mailed

*Author of original report: Grand Incentives- FULL REFUND REQUESTED

*UPDATE Employee: Here to help!

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Awful customer service! AWFUL! Christie Pelham should NEVER get on the phone with a customer/client. She and customer service should never be in the same sentence much less paragraph!

DO NOT PURCHASE vouchers/certificates FROM GRAND INCENTIVES or any of the other names that they use. I was told that they have 17 different websites!!!

Please know that I have had the absolute WORST experiences with Grand Incentives. I have called them 6-10 times since ordering the incentives package from them, to get some specifics on the many different vouchers/certificates I ordered.   Every time I call, I am passed around from person to person like a holiday platter, with no one being able to "Find me" in their system. 20-40 minutes wasted with each call! FRUSTRATION!!!

I called and left a message for the man that I believe is the owner and he never returned my call. I called and left a message for Christie Pelham and she didn't return my call either. I called back again on the 3rd of this month (Dec), THREE times in one day, after being passed around and finally ended up talking to Christie Pelham. She told me to return the products after laughing at me over the phone, when I told her of my experiences, which I brushed off. I told her that I would keep the 3 day/2 night certificates but return everything else.

I had to email her Yesterday to inform her that she had received the products back almost 2 weeks ago and to ask for the details of my credit. She is giving me a credit minus a 15% re-stocking fee, which she never mentioned, while we were on the phone.  It is their bad service that is making me return the products and they charge me a restocking fee?  No were in ANY of their communication that I received, is this noted.   

After CONTINUOUS awful service and reading their reviews, I wanted to return the vouchers that I kept and I DO NOT want to hand these out to clients who will also experience this HORRIBLE service.  They won't take the vouchers back.  

They are a LESS THAN HORRIBLE example of CUSTOMER SERVICE that needs to GO OUT OF BUSINESS!

This report was posted on Ripoff Report on 12/20/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Incentives/internet/Grand-Incentives-One-of-the-company-representatives-told-me-that-they-have-17-different-we-985147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund Mailed

AUTHOR: Grand Incentives - (United States of America)

Hi Lorraine,

From what I understand, the rest of your deposit is being mailed out today (January 3rd). I am sorry for any inconveniences you have experienced. Best of luck during the new year!

-Grand Incentives
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#2 Author of original report

Grand Incentives- FULL REFUND REQUESTED

AUTHOR: Loraine M - (United States of America)

Grand Incentives, I am not playing your games, Although Christie Pelham has indicated that she is NOT giving me a refund for the remaining 3 day/2 night vouchers vouchers, I mailed them back to you and have confirmed that you've received them.  I will NOT subject any more of my clients to your bad customer service and ill practices.  There is nothing that I can do with them.  

I paid for vouchers that you have no intentions of servicing my customers on AND I refuse to allow ANY MORE of my customers to deal with you.  A few of my clients have already reported back to me with HORROR stories and not only does it reflect bad on YOU, it also reflects bad on me for giving the Nightmare on Elm Street Vouchers to them, so I shipped them back to you because I have NO USE FOR THEM!  

I paid for items that you have had NO INTENTIONS on making good on!  There is no meeting of the minds on this!  I paid you $119.95 plus shipping and handling and I am expecting a FULL REFUND minus the 5 vouchers that you charge $1.75 on your site(s) for.  I will take your $1.75 deduction for the 5 that I did give out to my clients, although I firmly believe that you should be paying me to have given these ship wrecks out, thus advertising your company.  I had NO IDEA that they would have to go through hell and high water to use them.  I understand that you may not teach your staff customer service practices as you do not EXPECT many consumers to cash in on these vouchers, but this is no excuse for your less than decent communication.  

I am not willing to deal with you ANYMORE!  I am washing my hands of your company!
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#3 UPDATE Employee

Here to help!

AUTHOR: Grand Incentives - (United States of America)

Hello Loraine,

After speaking with Christie we have decided to issue your $10.91 refund (which is the restocking fee you were charged).

We apologize for your inconvenience and if you have any further questions or inquiries, feel free to email us at qualityassurance@grandincentives.com.

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