• Report: #686218

Complaint Review: Grand Mayan, Grupo Mayan

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  • Submitted: Mon, January 24, 2011
  • Updated: Fri, September 09, 2011

  • Reported By: Linda — Oxnard California United States of America
Grand Mayan, Grupo Mayan
Internet United States of America

Grand Mayan, Grupo Mayan lied to, scammed, Internet

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Consumer Comment: Also Ripped Off

*Author of original report: Satisfied customer

*UPDATE Employee: Let us help you!

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Like everybody else that took a vacation to Mexico, Playa del Carmen, Grand Mayan resorts. Beautiful there, said we were not going to buy another resort, but was lied to, stating we can sell our existing 3 timeshares, so we would not have to deal with the maintenance fees, because they had none, (that was the selling point for my husband). Only pay when you use. Lie, got a bill for annual maintenance fee for $1021. Other fees that I paid, that had nothing to do with Grand Mayan (I found out later), and got most of it back from my charge card. (Still working on more). Trying to get down payment and other fees I paid to transfer our old timeshares, which they said would cost around $200 to transfer all our existing timeshares, lied, they charged $545. for each. They also had the nerve to try to sell us back our timeshares, then later, oh "you can have them back at no cost".....My friends also bought into this and having the same problems. We charged $5915. to our credit card (which I am trying to get back,but was told I have to send the entire contract of all the paperwork from Grand Mayan), what a hassel!Our daughter paid $1500. cash, and my husband paid the rest off, $20,000 with a loan from his company stocks. What can we do about this? Help!!! We want our money back.


This report was posted on Ripoff Report on 01/24/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Mayan-Grupo-Mayan/internet/Grand-Mayan-Grupo-Mayan-lied-to-scammed-Internet-686218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: janie78j - ()

I'm not gonna deny that the resorts are beutiful, but the practices they use to sell timeshares are the worst. Mayan Palace salespeople always offer a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double scam. I suggest you to read this article from Mexican Timeshare Solutions about Mayan Palace and how to get out of a scam: 

Mayan Palace Timeshare Scam

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#2 Consumer Comment

Also Ripped Off

AUTHOR: Sumerfun - (Canada)

We have also been Ripped off and we have talked to Lawyers and an agency in Mexico.  We will either get this fixed or continue until consumers are well aware of the bad business practices.  We were guaranteed they would sell our previous timeshare and rent our weeks! Of course it never happened and we are now in debt because of it.
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#3 Author of original report

Satisfied customer

AUTHOR: Totally Pissed Off - (United States of America)

Upon speaking with a respresentative at Grand Mayan Resorts, I am fully satisfied with the help and subsequent agreement we all were happy with.  Thank you Grand Mayan, Jean!!!!
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#4 UPDATE Employee

Let us help you!

AUTHOR: Grupo Mayan - (Mexico)

Dear Linda,

We have been alerted about your comment.

If you have pending concerns with us, we have confidence they can be addressed as soon as we are contacted to continue this dialogue. It is through hard work and dedication that we keep our members happy and we would like you to be a satisfied member as well.

Being that said, the only way to assure that we get your message and follow-up is to contact us at grupomayanblog@grupovidanta.com or at 1-800-292-9446.

We are devoted to provide the most spectacular vacations on the best beach locations available in Mexico and we hope you can give us the opportunity to reassure you of the great purchase you made.

Thank you foryour time.

Sincerely,
Karen Rose
Customer Support Representative.

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