• Report: #560668

Complaint Review: Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V.

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  • Submitted: Wed, January 27, 2010
  • Updated: Fri, February 05, 2010

  • Reported By: PSD — Albany Oregon USA
Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V.
P.O. Box 27701-464 Houston, Texas United States of America

Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V. The Grand Mayan, Mayan Palace, Mayan Palace Regency, Sea Garden,Mayan Island Real Estate,Edzna, Seibal, Sea Garden Vacation Club, Desarrollo Marina Vallarta, S.A DE C.V. FRAUD! LIARS! BEWARE! YOU GET NOTHING FOR YOUR MONEY!! VACATION TIME NEVER USABLE!! ZERO CUSTOMER SERVICE PHONE/FAX ALWAYS BUSY!! Houston, Texas

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Author of original report: Work in Progress

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In December of 07' my husband and I along with another couple attended a timeshare presentation at the Grand Mayan Los Cabos.  At the end of the presentation we stated "No interest"  the hard sell was pushed but we held firm to our "No interest".  We were then offered the "Opportunity" to purchase a "Mayan Sea Garden Vacation Club Membership" at a total of $7100.  They would "allow" us to split this membership, the total of $3550. per couple.  For this amount each couple would receive


1.)  Individual 2 year RCI membership ONE per couple (our sales person was very specific about this) to be extended 2 years, to expire in December 2011. This was offered as an incentive to get us to purchase. 


2.)  ONE bankable red week per year, per couple. (Since we were purchasing in December our sales agent Jacob Semler stated our weeks would "roll over", to be banked at our convenience the nest year. 


3.) ONE Vacation Fare week per year.


4.) ONE Sea Pak week per year.


5.) Additional discounts on greens fees and car rentals.


After verifying all of our names were listed on all documents and after being reassured of everything offered we accepted and made our payment.


We were given owners packets before we left, we have never received anything more from Grupo Mayan.


In October of 2008 my husband and I purchased our friends share of the "Mayan Sea Garden Vacation Club Membership"  Per Grupo Mayan customer service instructions we had a sales agreement drawn up and notarized.  This agreement was then faxed to customer service.  Later that month i contacted Customer service requesting information on banking our weeks for 2007/2008.  I was informed we only had one bankable week a year, when I disputed this I was told that Mr. Semler would have to contact me.  Mr. Semler did contact me and explained that I must have mis understood him, that we only had one bankable week total not per couple.  He then offered a FREE membership into another Vacation Club, giving me 25 years to use as I please for the rest of my life.  He said he would be mailing this out, I received it and returned the signed document, never to hear back again.  I believe this was just a way to placate me.


During my conversation with Mr. Semler I stated that I had never received my RCI membership information; he stated he would take care of this for me. I have never received any more contact from Mr. Semler about the RCI Membership.


In December of 2009 after numerous attempts throughout the year each time being told "your request must be processed via email, please contact again in 24-48 hours.  I was given every excuse possible, when asking for a follow up call to clear this up i was informed they do not return phone calls, if you wanted information I would need to call back myself.  When I asked to speak with a supervisor during one of theirs conversations I was told I could not speak to a supervisor, the operator refused my request.  I was finally able to get an operator who gave me some useful information:  My husband and I DO NOT OWN ANYTHING.  The "Mayan Sea Garden Vacation Club Membership" is listed in the other couples name!  The membership was never transfered into our names and we don't have an RCI Membership, we were never given one, the other couple was given an extension on the membership they already have!   Customer service told us we would need to "get the other couple to give us there membership".  They already had one at the time of purchase so all Grupo Mayan did was extend the existing membership.  They never issued a new membership.


I have faxed letters to every fax number I can find and have never received any response.  The customer service fax number (713)888-0594 and phone number (713)888-0499 give a constant busy signal, you can not get through.  I have NEVER been able to get through to those numbers the only number that answers is the Grupo Mayan Reservation & number (800)292-9446.


At this point what we were promised and what we paid for are two totally different things.  We paid $7100 for the promised items above and have received NOTHING but a bunch of worthless papers.  WHAT A RIP OFF.


Save your $$ take a cruise, I will, am telling everyone to stay away from all destinations related to this group! 


P.S. I have gone to work in the Travel Industry since this purchase and you had better believe I have NOTHING positive to say about Grupo Mayan.


This report was posted on Ripoff Report on 01/27/2010 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Mayan-Mayan-Palace-Grupo-Mayan-Desarrollo-Marina-Vallarta-SA-De-CV/Houston-Texas-77227/Grand-Mayan-Mayan-Palace-Grupo-Mayan-Desarrollo-Marina-Vallarta-SA-De-CV-The-Gr-560668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: GerardT56 - ()

The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam

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#2 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: ThomasR - ()

Unfortunately you got hooked into a Mayan Palace timeshare presentation; Mayan Palace is known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going.

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#3 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: RoseW - ()

Im sorry you fell for this scam. Mayan Palace AKA Mayan Prision sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them. I suggest you to check out this article from Mexican Timeshare Solutions about mayan palace timeshare scams and how to get out of them:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
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#4 Author of original report

Work in Progress

AUTHOR: PSD - (USA)

Work in Progress

Grupo Mayan is working on correcting the problems with my account.  They contact me on 2/04/2010 to address my issues.   They contacted me again today 2/05/2010, as promised with solutions to these problems.  

Things are not yet complete to my satisfaction and they still have issues to take care of.  But they are working towards a solution.

 I will update on Monday after I receive their phone call, lets hope they continue to handle my concerns as well as they have in the last 24 hours.  

I appreciate their response.

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