• Report: #532449

Complaint Review: Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, December 02, 2009
  • Updated: Wed, February 03, 2010

  • Reported By: Michael — Highlands Ranch Colorado United States of America
Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V.
Internet United States of America

Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V. Grupo Vidanta; Mayan Resorts; Grand Mayan; Mayan Palace After being told by two sales managers, the company refuses to allow us to downgrade our membership to a Mayan Palace from a Grand Mayan Internet

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Author of original report: Rebuttal / Revocation

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

In September, due to dwindled family finances we contacted Grupo Mayan about either cancelling our contract (and we would give back the "deed" while they keep our paid in equity of just under $20,000 (American $), or to allow us a 12 month period of no payments and tack that twelve months onto the back end of our conract.  Thus far, they have no indicated that they would do either.


In October we personally visited the Grand Mayan in Nuevo Vallarta, and participated in one of their sales presentations (about upgrading to a Bliss or GranBliss).  I explained our financial situation to several company representatives, including two sales managers, who all had "deaf ears".


While we keep getting phone calls about non payment from their accounting office in Texas, no one has gotten back to us to advise us regarding what we can do.


Finally two sales managers said that we should contact the company and ask for our membership to be downgraded from our Grand Mayan membership to a fully-paid (due to our paid equity of just under $20,000) Mayan Palace membership, for our two weeks, in a two-bedroom unit.


I then have contacted their Director of Finance, Felix Aceves, in their Mexico City office, on numerous occasions by Fax asking for this downgrade of membership.


I have also exchanged email with a Ms. Laurie Connors who apparently is with Grupo Vidanta.  Her most recent email of 11/27/09 said that it was not possible for us to downgrade unless we did so while visiting one of their resorts.


I replied, then why didn't their two sales managers at the Grand Mayan in Nuevo Vallarta tell us that ?  We were in Puerto Vallarta, staying at the Mayan Palace in the marina, for two weeks and could easily have done that while there.


I also asked the same question of Felix Aceves; I also asked him (on 11/27/09) to personally respond to me right away regarding this situation and our request for the downgrade.  To date, there has been no reply from either he or Ms. Connors.


After reading some of the other complaints, I believe that what appears to be their "typical stall tactics" are coming into play.  It seems that when I do phone I am told something like "oh that is not in our department, you have to call so and so" !!!  So, I have been dealing with the situation strictly by fax and email.


Maybe there is some attorney out there who would like to involve us in a class action suit against Grupo Mayan ?? 


This report was posted on Ripoff Report on 12/02/2009 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Mayan-Mayan-Palace-Grupo-Mayan-Desarrollo-Marina-Vallarta-SA-De-CV/internet/Grand-Mayan-Mayan-Palace-Grupo-Mayan-Desarrollo-Marina-Vallarta-SA-De-CV-Grupo-532449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Grand Mayan - Mayan Palace - Grupo Mayan - Desarrollo Marina Vallarta S.A. De C.V.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: BetzabethT - ()

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them. Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period.

 

Respond to this report!
What's this?

#2 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: DoDaniels - ()

I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us

Respond to this report!
What's this?

#3 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: VC32 - ()

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them.Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they dont let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Im glad you could cancel your contract, but this scam is still going on. I recommend you to read this article from Mexican Timeshare Solutions on how most of these scams are being committed: 

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
Respond to this report!
What's this?

#4 Author of original report

Rebuttal / Revocation

AUTHOR: Michael - (USA)

At this time (February 2010) we wish to remove our complaint, with a reservation.  Our problam has been solved by the management except that we need to sign the new original contract which can only be done at one of their resorts.  (Why they cannot mail us the paperwork is beyond comprehension !)  So, while we have copies of the new contract, we reserve the right to reinstate our complaint should the "original paperwork" not match up with the copies that their management has provided to us.

Therefore, Grupo Mayan, et al, consider our complaint as withdrawn with the reservation to reinstate it should the paperwork not match what has been sent us by email.

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory