- Report: #1138883
Report - Rebuttal - Arbitrate
Complaint Review: Grand Mayan Puerto Villarta
Grand Mayan Puerto VillartaPasa de la Marina Sur #220 Marina Vallarta Puerto Vallarta, Select State/Province Mexico
Grand Mayan Puerto Villarta Vida Puerto Villarta Price gouged for Internet services, then provided no to poor service and inaccessible technical support claining it wasn't their fault because it was outsourced Puerto Vallarta Mexico
*Consumer Comment: Mayan Palace Timeshare Scam
*UPDATE Employee ..inside information: Thank you for your feedback!
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We purchased an interest in this time share with the understanding that it was our "vacation home" and that internet services were available. Now, for the second time, we encounter price gouging, poor service, absent technical support, and the attitude that it isn't our fault or under our control because it is outsourced. For our "home" we are charged 950 pesos per week, and a possible reduction for the second machine....for a family of five this is several hundred dollars. what we get is something ranging from no to limited access and technical support that is either unavailable or that just doesn't answer the phone. We are told by the staff that it isn't their fault because it is an outsourced service. The absence of service might have been irritating but grudgingly accepted 10-15 years ago....but not now. If you have any interest in getting quick access on your vacation don't even think of "investing" in this timeshare known as "the Bliss" or "vida".. They seem to have neither insight nor the resources needed to deal with a contemporary executive on vacation with family with relationship to internet access needs.
This report was posted on Ripoff Report on 04/14/2014 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Mayan-Puerto-Villarta/Puerto-Vallarta-Select-StateProvince/Grand-Mayan-Puerto-Villarta-Vida-Puerto-Villarta-Price-gouged-for-Internet-services-then-1138883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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