• Report: #1138883

Complaint Review: Grand Mayan Puerto Villarta

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  • Submitted: Mon, April 14, 2014
  • Updated: Mon, April 14, 2014

  • Reported By: Malcolm — Tarzana California
Grand Mayan Puerto Villarta
Pasa de la Marina Sur #220 Marina Vallarta Puerto Vallarta, Select State/Province Mexico

Grand Mayan Puerto Villarta Vida Puerto Villarta Price gouged for Internet services, then provided no to poor service and inaccessible technical support claining it wasn't their fault because it was outsourced Puerto Vallarta Mexico

*Consumer Comment: Mayan Palace Timeshare Scam

*UPDATE Employee ..inside information: Thank you for your feedback!

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We purchased an interest in this time share with the understanding that it was our "vacation home" and that internet services were available. Now, for the second time, we encounter price gouging, poor service, absent technical support, and the attitude that it isn't our fault or under our control because it is outsourced. For our "home" we are charged 950 pesos per week, and a possible reduction for the second machine....for a family of five this is several hundred dollars. what we get is something ranging from no to limited access and technical support that is either unavailable or that just doesn't answer the phone. We are told by the staff that it isn't their fault because it is an outsourced service. The absence of service might have been irritating but grudgingly accepted 10-15 years ago....but not now. If you have any interest in getting quick access on your vacation don't even think of "investing" in this timeshare known as "the Bliss" or "vida".. They seem to have neither insight nor the resources needed to deal with a contemporary executive on vacation with family with relationship to internet access needs.


This report was posted on Ripoff Report on 04/14/2014 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-Mayan-Puerto-Villarta/Puerto-Vallarta-Select-StateProvince/Grand-Mayan-Puerto-Villarta-Vida-Puerto-Villarta-Price-gouged-for-Internet-services-then-1138883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: SophieM - ()

They are a fraud and they will do anything to sell a Mayan Palace timeshare. They lie constantly to everyone; I was ripped off by them. When you try to contact then they always give you the run around they should not be allowed to rip off people anymore. When you go back they give you a different room that they sold you and every year the maintenance fee goes up. They do not tell you all these things when they are trying to get you to buy a time sheer. I spend more than $7.000 and I get the worse room there.

 

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#2 UPDATE Employee ..inside information

Thank you for your feedback!

AUTHOR: Grand Mayan - ()

Dear Malcolm,

We have been informed about your comment.

We are glad to inform you all, that keeping up with current technological advances and to appropiately fulfill our honoured guests and members’ needs; we are already working to improve the internet service provided at our resorts.

We always welcome your comments and suggestions; though, it is always preferable to receive them through our direct contact channels. If you would like to provide us further feedback; please contact us at grupomayanblog@grupovidanta.com or by telephone, you can contact us at 1-800-292-9446. Your feedback is always taken into consideration as it helps us continue providing outstanding facilities and services.

We appreciate your time.

Sincerely,

The Customer Support Team.

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