• Report: #1132729

Complaint Review: Grand canyon University

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  • Submitted: Sat, March 22, 2014
  • Updated: Sat, March 22, 2014

  • Reported By: Fran — Raleigh North Carolina
Grand canyon University
3300 W. Camelback Rd Phoenix, Arizona USA

Grand canyon University Improper management of Funds and double Charging incidents Phoniex Arizonia

*Author of original report: Email sent

*UPDATE Employee: GCU Student Resolution

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 I have also had trouble with Grand Canyon University. It started last year when I had some trouble with a family emergency and failed a class. I had to pay for the class and re take it.  I questioned why I needed to pay again and they gave me a grant to cover payment. Now I understand needing to pay for classes taken but why do I have to pay them for failing a class, they did not put give the money back to my loan people for the failed class and I had to pay for the class I retook.

 Then after the next 2 classes I noticed did not receive my Stipend so I looked into my financial aid and saw problems.  I requested a review into why things in my report were wrong. I got a run around and told that a request would be submitted but I was not given the opportunity to speak to anyone in that department.

 I was sent the stipend I was to receive   it was only half of what they had been but I figured as things were corrected it would be fixed. There were more family emergencies and some hospitalizations and 2 more failed classes which had to be repaid and the retaken classes paid for. I was sent more stipend money I was never sent anything about what was being found in the review. On my last class failure I was told that I was sent too much money and now I owed them.

 I now owe them over 3 thousand dollars and my classes are on hold. when I called them to work things out I was told that they would work with me to keep things going  if I paid for the failed class again and I told them I needed to wait till I receive my tax return I was told just all when I was ready . I received my taxes and called them and was informed that I had let things go to long (five weeks) and there was nothing they would do for me.

   I printed out my account and sat with a calculator and discover many mistakes and the fact that I owe them nothing and have a credit to my account. When I addressed this to them I lost all ability to access my accounts and a bill for the total amount.

This report was posted on Ripoff Report on 03/22/2014 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grand-canyon-University/Phoenix-Arizona/Grand-canyon-University-Improper-management-of-Funds-and-double-Charging-incidents-Ph-1132729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Email sent

AUTHOR: F Manzy - ()

Dear Sir

 I received your response to my complaint on Ripoff Report. I am doing as you requested and contacting you by e-mail to see how we can resolve the issues. I would like to see your suggestions on where we go from here. I do request that we conduct all our contact in writing  so that I may keep accurate files on what is going on. I want to resolve the issues of money and the ability to attend classes. I look forward to you response.



Student ID *******

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#2 UPDATE Employee

GCU Student Resolution

AUTHOR: GrandCanyonUniversity - ()

Hello Fran,

We are very sorry you are unhappy with your experience.  Grand Canyon University (GCU) is committed to the success of its students and values the opportunity to resolve disputes. GCU’s resolution team provides options designed to address student issues, and is available to assist with your grievance. Please contact the resolutions office at resolutionteam@gcu.edu and we will start working on your issue immediately. 

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