• Report: #261532

Complaint Review: Grant Master, Raven Media, Grant Writer Pro.com

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  • Submitted: Tue, July 17, 2007
  • Updated: Mon, July 30, 2007

  • Reported By:YAKIMA Washington
Grant Master, Raven Media, Grant Writer Pro.com
2620 S. Maryland Parkway #969 Las Vegas, Nevada U.S.A.

Grant Master.com, Grant Writer Pro.com, Raven Media, Grant Master The company charged me a monthly fee without offering valid contact info. in order to cancel it. Las Vegas Nevada

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

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The company offered to send me a cd for just shipping and handling and for a trial period. After the trial period was over they were to charge a monthly fee. I wanted to cancel the service but did not find any usable contact info. I did not find and email nor phone number with which i could reach them.

They already charged me for one month's fee and all i got was one cd. I'd like to get my money back and not get charged anymore for any monthly fees.

Nalleli
YAKIMA, Washington
U.S.A.

This report was posted on Ripoff Report on 07/17/2007 08:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Master-Raven-Media-Grant-Writer-Procom/Las-Vegas-Nevada-89109/Grant-Mastercom-Grant-Writer-Procom-Raven-Media-Grant-Master-The-company-charged-me-a-261532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R
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#3 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process and then sent to the customer in the confirmation/thank you email along with all of our company's contact information. Our contact information can also be found on the CD packaging and on the paper insert that is enclosed with the CD. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

I was able to locate an account for Nalleli and see that the refund she was requesting was processed. We can now be reached from 9 am-9 pm EST M-F at 866-396-5718 if you'd like to cancel using the customer service department.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R
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#4 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Nalleli states in her complaint that she did receive the CD that she'd ordered - our contact information is provided on the CD packaging and on the insert enclosed with the CD.

If you'd like to cancel using the customer service line it is 866-396-5718.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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#5 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Nalleli. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email (our contact information/phone number is included on each of those as well and is enclosed in the CD that you state you did receive). The trial period is free for 14 days and we would not have charged Nalleli had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

If you'd like to cancel using the customer service line it is 1-866-396-5718.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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