• Report: #343105

Complaint Review: Grant Master/Raven Media

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  • Submitted: Mon, June 23, 2008
  • Updated: Tue, June 24, 2008

  • Reported By:Va. Beach Virginia
Grant Master/Raven Media
www.yourgrantmaster.com Las Vegas, Nevada U.S.A.

Grant Master/ Raven Media/ NetworkAgenda/ ExpressBusinessFunding Misleading and deceptive disclosures/ non-disclosure of recurring fees Las Vegas Nevada

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Resolution Offer

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I am sending you a complaint about what I feel is misleading and deceptive sales practices. I signed up to receive a Grant Master Software CD for just $1.29 shipping and a $1.00 processing fee on April 3, 2008. My email receipt, dated April 5, 2008, Order # 2112478, refers to a total chare or Order Total of $2.29. I do not recall seeing any disclosures referencing a limited trial offer or additional fees. I have been to www.ripoffreport.com and seen several similar complaints from December 2007 through June 2008. I also reveiwed your comments in your rebuttal/resolutions.I reveived the CD within 5 days of my initial contact. Subsequently, I noted on my credit card account some strange fees at the end of April and immediately filed a dispute with the financial institution handling my credit card. The fees at that time were $7.95 Business Funding, $9.95 Network Agenda.com St. George UT and $39.95 Easygrantsuccess. I am still in contact with credit card provider over these charges and other subsequent charges totaling $155.65 through a posting date of June 18, 2008.

I have not used the services offered by Grant Master or Raven Media in that I have not veiwed the CD nor have I visited any of the sites referred to as part of a membership. I have contacted your customer service department and cancelled all future service from you entities as of June 23, 2008. I am requesting that your company please provide a credit back to my account for $155.65 as of June 18, 2008, since I received no benefit or service from your company other than the receipt of the Grant Master CD which was $2.29, shipping and processing.

Based on the number of complaints found on ripoffreport.com, Raven Media may want to initiate a more effective disclosure of its charges and services for the consumer. Thank you for handling this matter in a professional and courteous manner.

Tomod
Va. Beach, Virginia
U.S.A.

This report was posted on Ripoff Report on 06/23/2008 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-MasterRaven-Media/Las-Vegas-Nevada/Grant-Master-Raven-Media-NetworkAgenda-ExpressBusinessFunding-Misleading-and-deceptive-343105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. This is why we have the following Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" or "Submit" Button depending on the site you order from.

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694.

For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Tomod, I was able to locate your account and do find that your account has been closed at this time.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.99 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer reading this and you need assistance you can contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795.

Sincerely,
Ryan R.
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. This is why we have the following Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" or "Submit" Button depending on the site you order from.

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694.

For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Tomod, I was able to locate your account and do find that your account has been closed at this time.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.99 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer reading this and you need assistance you can contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795.

Sincerely,
Ryan R.
Respond to this report!
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#3 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. This is why we have the following Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" or "Submit" Button depending on the site you order from.

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694.

For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Tomod, I was able to locate your account and do find that your account has been closed at this time.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.99 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer reading this and you need assistance you can contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795.

Sincerely,
Ryan R.
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#4 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. This is why we have the following Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" or "Submit" Button depending on the site you order from.

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694.

For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Tomod, I was able to locate your account and do find that your account has been closed at this time.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.99 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer reading this and you need assistance you can contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795.

Sincerely,
Ryan R.
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