• Report: #322445

Complaint Review: Grant Masters, Everyday Legal Forms, NetWork Agenda, BSM/SBA Express, BSM Grant Search ASST.

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  • Submitted: Sun, March 30, 2008
  • Updated: Tue, April 01, 2008

  • Reported By:Staten Island New York
Grant Masters, Everyday Legal Forms, NetWork Agenda, BSM/SBA Express, BSM Grant Search ASST.
2620 S. Maryland Pkwy Suite 969 Las Vegas, Nevada U.S.A.

Grant Masters, Everyday Legal Forms, NetWork Agenda, BSM/SBA Express, BSM Grant Search ASST. Took money out of my account Las Vegas Nevada

*UPDATE Employee: Resolution Offer

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There were unauthorized charges to my account. In excess of $100.00 plus the over draft fees as a result of them taking money out of my account w/o my permission.I emailed Ryan Riddle, who told me that I can't get the overdraft fees back on my account. I only received a refund of $75.75 They refused to refund me the addtional $39.95.

I then received a response from Tony Skougard stating that I failed to read the disclosure form. I told him that they are a company who prey on unsuspecting victims. If I would have known it was going to cost me nearly two hundred dollars to purchase a CD I would have never ordered this CD for 2.95.

I express the exact sentiments of Mr & MRS Blaisvill from Georgia. They have gotten rich off of the poor. It is a shame that they would take money from low income families looking for a break from a failing economy. She nor I can afford to allow these companies and their affiliats to cypen money out of our accounts no matter how much it is.

39.99, 9.95 or 7.95 is a lot of money to a family with only one income and a child with disabilities. And to think they were planning to charge us this every month. Any one who is a victim of their wicked designs should close their account immediately. And report them to the BBB or to this web cite. Peace to all.

Tee tee
Staten Island, New York
U.S.A.

This report was posted on Ripoff Report on 03/30/2008 10:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Masters-Everyday-Legal-Forms-NetWork-Agenda-BSMSBA-Express-BSM-Grant-Search-ASST/Las-Vegas-Nevada-89109/Grant-Masters-Everyday-Legal-Forms-NetWork-Agenda-BSMSBA-Express-BSM-Grant-Search-ASS-322445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies for any misunderstandings that may have occurred when you placed your order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. There is also information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services so they may see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following disclosure:

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.

Tee Tee, as outlined in the Terms and Conditions of the offer the membership fees are non-refundable. You were not charged for these services in error, you agreed to the Terms of the offer. We issued these refunds as a courtesy to you because we understand that sometimes people do not read through the materials provided to them prior to their decision to order. You would not have been charged had you called customer service to cancel during the trial period.

If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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