• Report: #351163

Complaint Review: Grant Research Guide

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  • Submitted: Mon, July 14, 2008
  • Updated: Tue, July 15, 2008

  • Reported By:Gilbert Arizona
Grant Research Guide
#257, 145 Tyee Dr. Point Roberts, WA 98281 Point Roberts,, Washington U.S.A.

Grant Research Guide They said free grants and from what I heard they will keep taking money from you every month on your charge card. Point Roberts, Washington

*UPDATE Employee: Resolution Offer

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They said they were free and then they charge me.
Grant Search 8004790979 $39.95. This is what I got from someone I email. Apparently it was a mistake that I email to them but this is what they had to say.

Dear Enquirer,

You sent a message to our email address that may have been intended for a US company trading as Grant Search Assistant, Free Grants, Grant Master and many more. We are GrantSearch (one word), a legitimate Australian business trading under that name since 1994, and are not affiliated with the above in any way. As they have no email address and use GRANTSEARCH.COM, GRANTSEARCH or GRANT SEARCH as their Merchant ID on statements, their customers often contact us in error, not realising .au sites are Australian.

Unfortunately you've been the victim of an internet scam. The company you dealt with gets people to give their account details to pay $1.97 for shipping a CD, then take unauthorized monthly payments for subscriptions that can only be cancelled by calling a telephone number they rarely answer. If a caller gets through, cancellation is promised, but payments often continue until the customer cancels their card. They operate from virtual offices, and complaints directed to a masked email address receive a standard reply intended to stall the victim from taking further action. Only with great difficulty have we been able to trace the true identity and location of the parent company. Their contact details are:

Iworks
249 East Tabernacle
St. George, UT 84770
Tel (435) 688-0634 ryanriddle@iworks.com

Mary
Gilbert, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/14/2008 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Research-Guide/Point-Roberts-Washington-98281/Grant-Research-Guide-They-said-free-grants-and-from-what-I-heard-they-will-keep-taking-mon-351163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Mary's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Mary obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Mary. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
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