- Report: #325675
Complaint Review: Grant Search Assistant - BSM - SBA Express - Network Agenda.com
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| Grant Search Assistant - BSM - SBA Express - Network Agenda.com www.grantsearchassistant.com
Internet U.S.A. |
|
Grant Search Assistant - BSM - SBA Express - Network Agenda.com Ripped off - BIG TIME!!! Internet
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I ordered and paid for a CD from Grant Search Assistant in Nov. 2007. I was given 10 days to cancel or my credit card would be billed. I called to cancel 8-9 days after I first ordered the CD. When I was asked why I was cancelling, I told them they had nothing on their website that would be beneficial to me. I was told my order would then be cancelled and given a confirmation number. The confirmation number was inadvertently thrown away by a member of my family while we were cleaning house.
I never did receive the CD I pd for; however my credit card is being billed every month by Network Agenda for $9.95/mo, and by BSM/SBA Express for $7.95/mo. I have filed a request with my credit card company to stop payment to these entities, however the charges are continuing to mount up. They have taken a total of $89.50 out of my credit card so far, and so far I have not been able to do anything to stop this from happening.
I am EXTREMELY upset about this. I was told the only thing I could do was to cancel my credit card and try to get another one, and that HOPEFULLY this ripoff would end. When a person calls and requests something to be stopped, the companies have an ethical responsibility to stop. This is obviously a company who has absolutely NO INTENTION of stopping any charges, whether or not they have been asked to to so by the consumer.
Dawn
Rockwell City, Iowa
U.S.A.
I never did receive the CD I pd for; however my credit card is being billed every month by Network Agenda for $9.95/mo, and by BSM/SBA Express for $7.95/mo. I have filed a request with my credit card company to stop payment to these entities, however the charges are continuing to mount up. They have taken a total of $89.50 out of my credit card so far, and so far I have not been able to do anything to stop this from happening.
I am EXTREMELY upset about this. I was told the only thing I could do was to cancel my credit card and try to get another one, and that HOPEFULLY this ripoff would end. When a person calls and requests something to be stopped, the companies have an ethical responsibility to stop. This is obviously a company who has absolutely NO INTENTION of stopping any charges, whether or not they have been asked to to so by the consumer.
Dawn
Rockwell City, Iowa
U.S.A.
This report was posted on Ripoff Report on 04/12/2008 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Search-Assistant-BSM-SBA-Express-Network-Agendacom/internet/Grant-Search-Assistant-BSM-SBA-Express-Network-Agendacom-Ripped-off-BIG-TIME-325675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I would like to discuss Dawn's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Dawn obviously experienced. Dawn, I was able to locate your account and have verified that it has been canceled at this time and a refund has been processed on your behalf. You can expect to see this refund post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Dawn. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
First and foremost I offer an apology for the breakdown in service Dawn obviously experienced. Dawn, I was able to locate your account and have verified that it has been canceled at this time and a refund has been processed on your behalf. You can expect to see this refund post back in the account that was charged within the next 3-5 business days. If you come back to read this and want to discuss your account please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Dawn. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
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