• Report: #246537

Complaint Review: Grant Search Assistant

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  • Submitted: Wed, May 02, 2007
  • Updated: Thu, May 03, 2007

  • Reported By:Tomball Texas
Grant Search Assistant
grantmastercd.securepage.com Saint George, Utah U.S.A.
  • Phone: 866-370 7270
  • Web:
  • Category: Software

Grant Search Assistant Charged a $29.95 fee to four different credit cards w/o my knowledge ripoff Saint George Utah *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Resolution Offer

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During the past year every so often I would experience a $29.95 charge on my credit card billing from Grant Search Assistant. This happened to every credit card I own without my knowledge or permission.

It took me over six months to get the first two removed before I noticed the other two. The second two billings were started after the request to remove the first two from my bill began.

Today the 2 May 2007 I did get a confirmation number of cancellation of the last two accounts in my name and hopefully I will not see these charges again.

This appears to be a scam that starts chargeing you after you have agreed to pay a nominal fee for a CD that is supposed to give you informantion on how to get government grants easily.

Of course the grant information is useless but then you start getting the $29.95 charges on your creidt card.

I am a little put out with these preditory practices of highly skilled scam artists and would be willing to join in any class action litigation that may be started.

Jerry
Tomball, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 05/02/2007 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Search-Assistant/Saint-George-Utah/Grant-Search-Assistant-Charged-a-2995-fee-to-four-different-credit-cards-wo-my-knowledg-246537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First and foremost I want to offer an apology for the breakdown in service Jerry obviously experienced. I was able to locate Jerry's accounts and have verified that he was contacted and his accounts have been canceled. It is not our policy to ever charge a customer that is not interested in utilizing the additional services that accompany the free CD.

Our support staff did fail to cancel one of Jerry's accounts, one of the times he contacted our customer service department. He has been refunded for the charges that occurred after his account should have been canceled. The charge on his most current account was also refunded as a courtesy to him. There are no commitments with the free product, however, there is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Jerry had he canceled during the trial period.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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