• Report: #227317

Complaint Review: Grant Witer Pro

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  • Submitted: Wed, December 27, 2006
  • Updated: Thu, January 04, 2007

  • Reported By:Axis Alabama
Grant Witer Pro
St. George Utah Internet U.S.A.

Grant Writer Pro; GSA/SBA Express; Networkagenda.com Ordered, free disk, with $3.95 shipping and have received over $100.00 in unauthorized credit card charges St. George Utah

*UPDATE Employee: Resolution Offer

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Signed up for "free disk" and used my credit card to pay "shipping" $3.95. In Starting in November and continuing in December that credit card had $87.70 in unauthorized charges under three different names all located in St. George Ut.

How do I stop these charges from being repeated and dealing with it each month? There is no contact information on their web site and the telephone number listed on my credit card statement is not being answered.

Isn't there someway to shut down a bogus site like this?

Diane
Axis, Alabama
U.S.A.

This report was posted on Ripoff Report on 12/27/2006 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Witer-Pro/internet/Grant-Writer-Pro-GSASBA-Express-Networkagendacom-Ordered-free-disk-with-395-shippi-227317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Diane. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged Diane had she cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

Our contact information is displayed on our website, you must simply click the "Contact Us" button on the sales page/website, right next to the "Terms and Conditions" at the bottom of the page. If you'd like to cancel using the customer service line it is 866-370-7270.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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