On January 19, 2013 I received an email from Daniel Posner, owner of the wine store Grapes The Wine Company in White Plains, NY titled "Your Bargain Crianza!" touting Vina Real Crianza 2009 from Rioja Spain as an extraordinary wine.
The email read as follows: "Yesterday, we sampled the 2009 Cune Vina Real Crianza and we were very impressed. The old world style of Rioja is on a roll, much to the shagrin of Jorge Ordonez and Eric Solomon. Even Robert Parker could not hide his approval of this wine, blasting out a 91 point score on this one. I am not sure what 91 points means these days, but you probably do" with a sale price of $12.99
From the description in the email it sounded like this wine was even better than a Marquis de Riscal which sells for around $20. I was persuaded to buy six bottles. I tried one yesterday and was so disappointed - it was far from a 91 point wine - as an experienced wine writer I would rate it at about 80 points or less - it had no character and tasted like a $7 wine.
So, called the store seeking a refund for all six bottles and was told that I would have to speak with Daniel Posner. I called three times without getting a call from Daniel. Finally, I was able to reach him after 6 p.m. He acknowledged that he received my messages and was very unfriendly verging on hostile.
When I explained the wine was not as touted and advertised he challenged by wine tasting ability and wine knowledge even after being informed that I was a world renowned wine writer. He refused to give me a cash refund offering me only a store credit with no credit for the bottle that was opened and poured out.
While he acknowledged that he wrote the email advertisement he said that he did not know what a 91 point wine was!!! This from the owner of a wine store.
Most wine stores give refunds to their customers who complain but not Daniel - he would prefer to have his customers dispute the charge on their credit card company and insults his customers when they say that they are going to do that. He is a very bad businessman. He touts inferior wines as great wines and wine bargains when they are not. I will never buy from him again and suggest that you do not either as he is a rip-off.
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