- Report: #620055
Report - Rebuttal - Arbitrate
Complaint Review: Great American Gunstock Co.
Great American Gunstock Co.3420 Industrial Dr yuba city, California United States of America
Great American Gunstock - GAGS company - Great American Gunstock Co. a despicable experience yuba city California
*Author of original report: gags
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What Henry does best is: bullshit order and/or refund status, lie about refund intent & status, put people on phone hold, hang up the phone and steal a customers money.I ordered (12/09) a low end stock with traditional cheek piece. What I received was one with a pancake/european cheek piece. I was charged $20 for freight which, in reality was postage of less than $10. I was also charged $5 for a shipping container.which was two (2) used boxes taped together.
He said to return the stock, which I did along with a note requesting a refund to my CC and my paid return postage.No refund came after 2 months of looking at my CC statement. I phoned and Henry told me they were waiting to hear from me (what BS) to know what I wanted to do (replacement stock?). Figuring I had him on the phone, I chose a replacement (MISTAKE). I was told they would ship one with the traditional cheek piece. Weeks passed. I phoned and was told he would call be back. He did not. Phoned again and was told it was not shipped as they had no boxes; that the roof leaked, and a rain storm ruined the boxes.
When I did receive it (remember the $5 shipping container).it was shipped in a used box. The box was for a doz. Archery arrows and the box was turned inside out to have all the writing on the inside.This stock was completely unusable as the left flute in front of the cheek piece had been dished out with a rasp !! The actual rasp marks could easily visable. (I showed the stock to several rifle/stock makers and all concurred; useless)
I called Henry, told him I was dissatisfied, returning it and wanted a refund, no more stocks. He said to return it.Included in the return box (same used box it was shipped in) was my note requesting a refund & the now two return postage amounts.
No refund was received. I called and Henry informed me a refund would be given within a week.Nothing. I called again and he was on vacation but my request was taken by an employee, Brian. NOTHING. I called again. Again, no refund.I called again and he told me he was working on it. No refund
Again called and after emphatically stating I wanted a specific date, Henry stated a refund would be given in 10 days. He stated I am in a moribund cash flow condition and hung up. Still feeling this was unsettled, I called back and the line was busy. Weeks went byno refund.
I had enough of his bullshit.I contacted my CC company and had them deal with the issue.
They contacted Henry and he told them.
The stock I ordered was a custom order, (NOT TRUE) not subject to refund. Then, that the stock was what I ordered and that I changed my mind.
He refused to give a refund. My CC Company told him you got the stock back and you have the buyers money. You cant have both. He hung up on them. They phoned again, he said he'd call them back in 5 minutes. He never called back.The CC co. again contacted Henry. He was still adamant about giving any refund. He also mentioned that returns were subject to restocking fee as indicated on his web site. They told him that did not pertain to defective / wrong items authorized for return.
Bullshit.I did not order my stock through his website. I simply ordered it over the phone. At no time did he reference my stock to his website.
In fact, when I ordered it, he specifically stated that the pictures of the stock were not on his web site. He described it verbally, as did he with the 2sd stock.Henry wrote a letter to my CC company stating that he replaced the stock with the cheekpiece issue. and that he considered the issue to be closed. He offered a shipping document but nothing of both stocks being returned.
(note: both returned stocks were subsequently offered for sale and sold off his web site. There were pictures and stock #s .How can one offer a shipping invoice (his proof of a closed issue) when its date is well prior to documented dates of convos with me stating he'd give a refund. One, two, three dates of later emails confirming phone calls made just minutes before wherein he promised a refund.He even stated to the CC co. that I was treated in accord with his published policy of Customer Satisfaction . However, that policy indicates refunds, refunds which he lied about and refuses to honor.
Despite phone calls of promising a refund for the 2sd stock, he totally ignored that aspect when responding to my CC company. Devious & deceitful at best.He replaced the first one with an unusable POS, NOT the 2sd stock
He is like a lifeboat adrift in the sea grasping on to people in an attempt to financially survive.
When one keeps your money and the item, they are a thief.Obviously, he feels that if people get tired of his antics, they will just give up.
Imagine how many business instances have not been reported to Ripoff.comHe and his company have numerous documented complaints: BBB, Ripoff.com, FTC, police reports and more. Only a delusional person can act in such a repeated reckless manner.
Henry has repeatedly lied to me. In reading these reports, all claim he has lied to them; refund, receipt, status. Clearly, Henry cannot be believed nor trusted. Twenty different people say its black; Henry continues to say its whiteI add, that in 6/09 a nationally known gunshop sent a buttstock blank to GAGS for turning. They did not receive it back.. Numerous calls ignored. This customers opinion of Henry is; he's an asshole. rude and nasty..
The wood was a $400 thin shell birdseye maple butt stock..When I asked Henry about this and mentioned that after 11 months, the customer still had not received it, Henrys response was.".THATS BECAUSE IT WASNT DONE."
When I asked when it would be done, he stated " when he gets it"Other phone calls were made and GAGS could not locate the piece of wood which they received 9 mo prior.
Henry is deserving of whatever misfortune befalls him. Clearly, this man has no moral right dealing with the general public and certainly not with customers who put their trust and faith in a simple business venture.He has now updated his web site to indicate that pieces of wood are rough cut, and include defects of varying nature but all are useable (his opinion). In other words, buyers beware; you get what you get.
This report was posted on Ripoff Report on 07/04/2010 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-American-Gunstock-Co/yuba-city-California-/Great-American-Gunstock-GAGS-company-Great-American-Gunstock-Co-a-despicable-experi-620055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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