- Report: #714957
Report - Rebuttal - Arbitrate
Complaint Review: Great American Steak Company
Great American Steak Company6909 Engle Rd Cleveland, Ohio United States of America
Great American Steak Company Owners name is Bill Face to Face thiefs Cleveland, Ohio
*Author of original report: Final say
*UPDATE EX-employee responds: Shady Business, Shady Owner
*REBUTTAL Owner of company: The facts are all wrong
*Consumer Suggestion: Door to door Steaks?
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Well I start dealing with them and they are charging me pretty hard and high but I figured the good deals went with the good sales man.
Forget to mention the company sells steaks burgers ETC at a pretty good price. Some of it though is way under sized for what you pay but quality was great.
Issue came though I was building a great stock of meat and needed a deep freezer and was waiting for my money to come in. They jumped up and said we have one the company says they can let go for $231. They told me the boss was willing to sell it and its a highly inspected machine etc.
Well they bring it over and we plug it in. First I noticed it was painted. Though being a large standing deep freezer it was still a good deal. Then I noticed the plug was replaced. Strange. Then when I plugged it in, it was extremely loud. Being that I have Tinnitus (ringing in the ear) from a loud noise exposure the loud deep freezer was giving me a bad head ache. They told me " Don't worry it will go away just from the transport." I told them they would have to take it back if it doesn't stop. They told me don't worry you have a 90 day garruntee from the company.
I started becoming physically ill from the noise, being that its noise made my noise worse. I called them after FOUR hours to take it back and they promised to take it back the next monday 3 days later.
Well then they started ignoring me constantly and I called the company who explained the reps did the deal under the table and they can't help. I complained more and they sent a guy to my house to talk to me. They finally caved and agreed to take back the freezer and send me a check for the money.
Well Almost a week goes by and I call and they tell me on a Monday that the person who sent it out forgot and they will talk to him. ONE week later I call and they tell me the check was written out but got left on the same persons desk, we will get it out. ONE more week later, "OHHH the deep freezer guy yeah the check is in the mail" One more week later, there number has a constant fax machine connected to it and nobody picks up the phone.
I found out that the company instead of paying me completely out of there pocket they forced the bad reps to pay them back half of the money and the good sales man to pay me half the money because he was my original rep and he wanted to continue with me. Well in the end now there bad reps took my $231, they took $231 from there own reps to recover the cost to send me my money, they took my deep freezer. Leaving me with nothing. Then leaving them with an extra deep freezer and an extra $231.
This report was posted on Ripoff Report on 04/07/2011 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Great-American-Steak-Company/Cleveland-Ohio-44130/Great-American-Steak-Company-Owners-name-is-Bill-Face-to-Face-thiefs-Cleveland-Ohio-714957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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