- Report: #857489
Report - Rebuttal - Arbitrate
Complaint Review: Great American Van Lines
Great American Van LinesInternet United States of America
Great American Van Lines DO NOT USE THIS MOVING COMPANY Internet, Internet
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Dan, the owner/general manager, refused to honor the original BINDING estimate. Dan also said he couldn't make any promises that I would get my deposit back.
They broke that first contract but I had to get moved and we eventually settled on a flat rate quote of $3000. I was already into the company by $200 and I knew there would be extra expenses from the packing materials and a little bit of overage on cubic feet. The point is, they broke the first binding contract and wouldn't give my deposit back. I tried to argue the point and get Dan to honor the original contract, but he refuses to listen to reason, talks over you, and is very rude. I even tried to make a deal at $2700, still well over my original quote, but Dan refused.
There were a few other issues I had with them. They told me that I had to pay 50% at the time of pickup. When they picked up
my stuff they required 70%. I was told they would crate my motorcycle which they did NOT do. I was quoted for 3 movers to come but they only sent 2. Bottom line: this company lied about the quote, would not honor their contract or refund my deposit, and failed to live up to their promises. I am not someone who usually complains, and have never written a bad review about a company before. However, I am a very unhappy customer and have filed a claim with the BBB. DO NOT USE THIS MOVING COMPANY.
This report was posted on Ripoff Report on 03/21/2012 05:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-American-Van-Lines/internet/Great-American-Van-Lines-DO-NOT-USE-THIS-MOVING-COMPANY-Internet-Internet-857489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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