I was researching an extended warranty for my car and requested information from a website. A couple of days later, I received numerous calls throughout the day from this number which was pretty annoying because they never left a message.
When I finally had time to answer the call, the salesperson proceeded to pitch me on their warranty product.
He then talked about their "Certified Warranty" that they had my Acura if I were "approved". But when I asked who it was certified by, he changed his tune and I learned that it had nothing to do with Acura but more to do with Great American Insurance. He spoke so heavily about Great American, I almost forgot that they were Continential.
Next, he proceeded to bad mouth the competing warranty companies. He stated that their competitors will use adjusters to determine if my vehicle will be repaired. But when I Google'd their company name, I found a lawsuit where someone actually sued them when they failed to pay a claim based on what their adjuster found.
After spending 5 minutes going over the items that would be covered, I stopped to ask him to send me a copy of the covered items of their warranty so that I can review it. He then stated that I would have to pay $245 in order to receive it. When I explained that their competitors sent me one, he stated that it was a sample and not binding. The warranty that they would send would be binding. I didn't want a binding warranty but rather a copy of the covered items. Everytime I asked for this, he kept trying to get me to give him a credit card number. It had more to do with them getting money from me without having any of their background data to make an informed decision.
By this point, I was no longer interested in what they had to sell because of the slick tactics they tried to use. So, he then put me on hold and someone else picked up.
What really got under my skin was his line of questioning as to whether I had properly researched warranty companies. I answered Yes but he proceeded to tell me that I didn't know what I was talking about because the other companies were not affiliated with the Risk Retention Act. When buying a warranty for my car, I don't see how that would make a difference when no other warranty company even mentions that.
I was fed up by that point and asked them to remove me from their list. But they called me back and left me another voicemail. Just by putting their company's name in Google, I found that I wasn't the only person that has had an uncomfortable experience with them. In my research, I found that they've had 303 complaints to the BBB in the past 36 months.
The sales practices of this company aren't ethical and I would consider them high pressure boiler room tactics at best.
Rochester, New York