- Report: #365596
Report - Rebuttal - Arbitrate
Complaint Review: Great Atlantic Warranty, Consumer Direct Warranty Services
Great Atlantic Warranty, Consumer Direct Warranty Services6413 Congress Ave, Suite 250 Boca Raton, Florida U.S.A.
Great Atlantic Warranty, Consumer Direct Warranty Services Extended Car Warranty USELESS Boca Raton Florida
*Consumer Comment: Consumer Direct Warranty Services: Extended Car Warranty are USELESS
*Consumer Comment: Your mechanic is not a very good one, but that's not the point.
I received a lot of phone call from this company Consumer Direct Warranty Services about their fabulous Extended Warranty just perfect for my car and the mileage (it looks like they have all the information on the vehicle, and my name address and phone # even the expiration time of the dealership's warranty) after several calls, I finally decided to buy their product; there are three companies involve in the whole process; Consumer Direct Warranty Services (who is in charge of the warranty), Great Atlantic Warranty (who is the seller) and Mepco (who is in charge of the billing) I was not aware of this until I filed my claim; Now I'm pretty sure they do this because they want to forward each other the responsability of your complain until you give up.
I specifically remember that I asked to the person at the phone (seller) if this policy will cover the transmission and the engine of my car regardless of the mileage and year mainly because I know these are two of the most expensive things to repair, and this person (seller) confirmed to me several times that this components will be covered so this makes me take the decision to buy the product. the seller told me I will receive a package with all the info at the mail soon which I received like 3 weeks later, by the time I opened it and read it, one more week had past and my cancellation period was ended, however, how could I identify that this policy was not appropriate for my car if under coverage says: torque converter, oil pump, governor, bands, drums, planetaries, sun gear and shell, sprags, shafts, bearings, shift rail, forks and synchronizers but does not includes clutches and seals which according to the dealership's technician these are the most common damaged components then he mentioned that if the policy does not cover this then is totally useless. Ones I contacted Consumer Direct Warranty Services, they told me that my transmission was not covered and would never be covered because the mileage of my car (02 Durango 108K miles) the person at the phone even told me that how can I expect that my warranty will cover something like this and recommend me to cancel the policy right away (after I already paid $600+) and go and complain whoever I want. also the warranty company wanted, as one of their requirements, that the dealership took the transmission apart so they can send an inspector and if he find out that the clutches were damaged I will have to pay for the job (the technician told me that for sure the clutches were damaged) the person at the phone told me that I will have to fix the transmission anyway so it doesn't make any difference if I had to paid. all this is so frustrating that I don't know what to do or where to go.
san diego, California
This report was posted on Ripoff Report on 08/21/2008 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Atlantic-Warranty-Consumer-Direct-Warranty-Services/Boca-Raton-Florida-33487/Great-Atlantic-Warranty-Consumer-Direct-Warranty-Services-Extended-Car-Warranty-USELESS-B-365596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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