• Report: #136690

Complaint Review: Great Cars And Trucks

  • Submitted: Mon, March 28, 2005
  • Updated: Mon, July 16, 2012

  • Reported By:Calgary Alberta
Great Cars And Trucks
#140 104 58th Ave SE Calgary, Alberta United States of America

Great Cars And Trucks BIG SCAM ARTISTS! MONEY HUNGRY! THIEVES! Calgary Alberta

*UPDATE EX-employee responds: Well Anonymous

*Author of original report: So True

*UPDATE EX-employee responds: Give it up James

*Consumer Suggestion: Now you be the judge

*Consumer Suggestion: Now you be the judge

*Consumer Suggestion: Now you be the judge

*Consumer Suggestion: Now you be the judge

*Consumer Comment: Cut & Paste.

*Consumer Comment: Cut & Paste.

*Consumer Comment: Cut & Paste.

*Consumer Suggestion: Read for yourself you are not representing them in a good light.

*Consumer Comment: Putting words in my mouth.

*Consumer Suggestion: A refund is a refund I have "personally seen" the refunds

*Consumer Comment: Does not apply here.

*Consumer Suggestion: In proof of what I am saying...

*Consumer Suggestion: Wow you sure know a lot about this company

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Great Cars And Trucks are BIG SCAM ARTISTS! MONEY HUNGRY! THIEVES! THEY LIVE IN THEIR OWN LITTLE WORLD STEALING PEOPLE'S MONEY AND PROVIDING A SERVICE THAT DOESN'T WORK! THEY NEVER EVER HONOR THEIR MONEY BACK GUARANTEE POLICY. THEY NEVER EVEN PAY THEIR OWN BILLS LET ALONE THEIR RENT! GREEDY MUTHAF****S! KARMA'S A b***h AND I'M JUST TRYING TO HELP THE PROCESS SPEED UP A LITTLE. DON'T BE FOOLED! SALESREPS ARE ALL CRACKHEADS.

For all of you who have been tricked by Great Cars and Trucks well I'm sorry. It's a lesson to be learned for next time. To all of you who haven't been yet, well I hope this comes as a warning to you. Great Cars and Trucks only hires losers, crackheads, bums, and LIARS!!

You're trying to sell your vehicle, maybe off the Auto Trader, Bargain Finder or any local source and one day you get a phone call from a representative from Great Cars and Trucks. He tells you how wonderful the service is and how they provide all the financing for customers, all the exposure you need, all the bells and whistles.

He makes it sound just wonderful. And as if that's not enough, there's a money back guarantee to back it up!! Wow huh?? Up until now that's what you're thinking. What have I got to lose? Nothing really, since I can always get my money back eventually.

WELL WRONG!! This is what really happens.

The representative keeps calling you and harrassing you until they get your credit card. And then after that you will never hear from them again! EVER!! They've got paid for the sale and that's all they want. You have to remember they get paid commission.

Of course, the next day you try to log on to your ad and there's something wrong. So you call their 1-800 number 1-866-672-2305 and of course their lines are too busy that they tell you the sales representative that took your ad will call you back because that's what they're trained to do. And if you remember, after you give out your credit card the rep will not call you back.

THESE ARE FACTS!! Hire some more staff and you won't have that problem you retards!!! Don't just have one person answering everyone's complaints!!

So you keep trying to fix the ad yourself because you've given up on a phone call in return. That doesn't work because their website crashes constantly. Not to mention their ads are fake!! If you go into a very Soutern state like TEXAS you will find ads from ONTARIO!! That's because they tried to fill their website to make it seem like they actually have real ads. BUT THEY DON'T!!

That's because they're good scam artists. They know how to trick you and they have an answer for everything. They will tell you absolutely anything to get your credit card. Even that you can still get your money back in a couple weeks if you don't get any phone calls. Even though their policy is 90 days!! What's up with that???

And as if that's not enough, there is no way to tell when your ad started because they don't tell you so there's no way to keep track of your 90 days. You need to know when your ad started because for the money back guarantee you only have 7 days to send in your paperwork. Now nobody told you about any paperwork you have to do to get your refund!!

This is the catch! There's a money back guarantee form on their website that you have to print. You have to get it notarized!!! To get it notarized you have to go to a lawyer! That costs anywhere from $30 to $80. Why would you pay that to get $100 back???

They tell you it's their policy and they're insured by an insurance company but that's only the owner's policy. BECAUSE THEY TAKE MONEY AND DON'T EVER GIVE ANY BACK!!! GREEDY MUTHATF***AS!! Not even to honor their own policy. Even when you DO get your forms notarized and within the time frame, you still don't get your money back!!!! Because they're liars!

They're trained to take money and never give it back! TRUST ME ON THIS!!! If you don't believe me go to betterbusinessbureau.ca and Search Great Cars and Trucks.com and you'll see all the complaints made because of this.

DO NOT BE FOOLED BY THEM!! YOU WILL NEVER GET YOUR MONEY EVEN IF YOU'VE FOLLOWED THE POLCY'S INSTRUCTIONS!

The way they talk to you on the phone makes it seem like they're all professional but they're all losers in desperate need of drugs and they need to make sales to get their fix.

Anonymous B$%#&^ ***, Alberta
Canada

This report was posted on Ripoff Report on 03/28/2005 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Cars-And-Trucks/Calgary-Alberta/Great-Cars-And-Trucks-BIG-SCAM-ARTISTS-MONEY-HUNGRY-THIEVES-Calgary-Alberta-136690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Well Anonymous

AUTHOR: Stacey - (Canada)

Would you care to work with me on this?

I currently am in the process of getting stuff going...

the more stories, and the more information, the better...

I think we can do this!
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#2 Author of original report

So True

AUTHOR: Anonymous - (Canada)

Thank you Stacey. Just so you know, I am the person who wrote the original "comments" on this company and I also worked there as administration. And believe me I know what you're talking about. I don't really give a crap what happens to this company any more, I haven't been there for a long long time, thank God, but I just received an email from ripoffreport.com saying that I should check out the recent activity. So I couldn't help not write after I read the stuff you wrote. It really is pathetic and I still can't believe this company is around. I hope you're not still working there, leave while you can, there are so many better things out there that are legitimate and honorable.
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#3 UPDATE EX-employee responds

Give it up James

AUTHOR: Stacey - (Canada)

James,
I have seen what goes on there, because I worked there.

The original poster said they're just addicts getting money for their fixes?

SO TRUE. I was the administration. I saw it all.

Why do you defend this comapny so???? All of the complaints that these people have written, are completely legit. I know, because I've talked to some of them on the phone while I worked at GC&T. And not only that, I watched while a certain someone realised that they hadn't put the ad up yet and it had been a month, then proceeded to tell the customer (after setting it up of course) that the ad had been up the whole time and that they were looking at the wrong website. Umm.. WHAT?!

I have MANY stories. And I could blow you out of the water with your little rebuttals. TRUST ME, this company needs to be shut down. It isn't just one person messing around, it's about 80% of the employees.

So James, GIVE IT UP. Stop defending this pitiful company. Because the more you defend the more people think you've got more to do with the company than you say.

The customers are RIGHT, and I feel for them.
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#4 Consumer Suggestion

Now you be the judge

AUTHOR: James - (Canada)

Dear Readers;

Some people make guarantee's. Some even say you can take their guarantee to "the bank"... like:

Rebuttal Consumer Comment
Submitted: 6/13/2005 12:33:10 PM Modified: 6/13/2005 12:33:10 PM

So much for that. Last response. Any business that refuses to change based on the needs or the wants of the customer


Quote: "Hey I might have even got Patrick to change his mind, but the way GC&T does business will not change. The competition "is" the guys who "rip people off". Whether it be the newspapers or the magazines."

James, if that is the way Craig truly feels, then I can say with surety that I will never use the services of GC&T. I tried to be fair and understanding, but you don't seem to care.

Any business that refuses to change based on the needs or the wants of the customer will not last. Or at least they won't have great success.

Now James says the newspapers and magazines are the ones ripping off the consumer. How is that James? Are they charging more than industry average (notice I said Industry Average)for ads? Can you prove this?

You know what, never mind. I have grown tired of the same old response from you. I am done with this topic, and will not respond to you any further. You can take that to the bank.

Patrick - Gilbert, Arizona
U.S.A.

Now you Judge for yourself reader. This guarantee that you could "take to the bank" was originally written 6/13/2005. Was that his "last response that we could all take to the bank?"

Yes "cutting & pasting" does have it's uses when using it for credibility & evidence.
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#5 Consumer Suggestion

Now you be the judge

AUTHOR: James - (Canada)

Dear Readers;

Some people make guarantee's. Some even say you can take their guarantee to "the bank"... like:

Rebuttal Consumer Comment
Submitted: 6/13/2005 12:33:10 PM Modified: 6/13/2005 12:33:10 PM

So much for that. Last response. Any business that refuses to change based on the needs or the wants of the customer


Quote: "Hey I might have even got Patrick to change his mind, but the way GC&T does business will not change. The competition "is" the guys who "rip people off". Whether it be the newspapers or the magazines."

James, if that is the way Craig truly feels, then I can say with surety that I will never use the services of GC&T. I tried to be fair and understanding, but you don't seem to care.

Any business that refuses to change based on the needs or the wants of the customer will not last. Or at least they won't have great success.

Now James says the newspapers and magazines are the ones ripping off the consumer. How is that James? Are they charging more than industry average (notice I said Industry Average)for ads? Can you prove this?

You know what, never mind. I have grown tired of the same old response from you. I am done with this topic, and will not respond to you any further. You can take that to the bank.

Patrick - Gilbert, Arizona
U.S.A.

Now you Judge for yourself reader. This guarantee that you could "take to the bank" was originally written 6/13/2005. Was that his "last response that we could all take to the bank?"

Yes "cutting & pasting" does have it's uses when using it for credibility & evidence.
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#6 Consumer Suggestion

Now you be the judge

AUTHOR: James - (Canada)

Dear Readers;

Some people make guarantee's. Some even say you can take their guarantee to "the bank"... like:

Rebuttal Consumer Comment
Submitted: 6/13/2005 12:33:10 PM Modified: 6/13/2005 12:33:10 PM

So much for that. Last response. Any business that refuses to change based on the needs or the wants of the customer


Quote: "Hey I might have even got Patrick to change his mind, but the way GC&T does business will not change. The competition "is" the guys who "rip people off". Whether it be the newspapers or the magazines."

James, if that is the way Craig truly feels, then I can say with surety that I will never use the services of GC&T. I tried to be fair and understanding, but you don't seem to care.

Any business that refuses to change based on the needs or the wants of the customer will not last. Or at least they won't have great success.

Now James says the newspapers and magazines are the ones ripping off the consumer. How is that James? Are they charging more than industry average (notice I said Industry Average)for ads? Can you prove this?

You know what, never mind. I have grown tired of the same old response from you. I am done with this topic, and will not respond to you any further. You can take that to the bank.

Patrick - Gilbert, Arizona
U.S.A.

Now you Judge for yourself reader. This guarantee that you could "take to the bank" was originally written 6/13/2005. Was that his "last response that we could all take to the bank?"

Yes "cutting & pasting" does have it's uses when using it for credibility & evidence.
Respond to this report!
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#7 Consumer Suggestion

Now you be the judge

AUTHOR: James - (Canada)

Dear Readers;

Some people make guarantee's. Some even say you can take their guarantee to "the bank"... like:

Rebuttal Consumer Comment
Submitted: 6/13/2005 12:33:10 PM Modified: 6/13/2005 12:33:10 PM

So much for that. Last response. Any business that refuses to change based on the needs or the wants of the customer


Quote: "Hey I might have even got Patrick to change his mind, but the way GC&T does business will not change. The competition "is" the guys who "rip people off". Whether it be the newspapers or the magazines."

James, if that is the way Craig truly feels, then I can say with surety that I will never use the services of GC&T. I tried to be fair and understanding, but you don't seem to care.

Any business that refuses to change based on the needs or the wants of the customer will not last. Or at least they won't have great success.

Now James says the newspapers and magazines are the ones ripping off the consumer. How is that James? Are they charging more than industry average (notice I said Industry Average)for ads? Can you prove this?

You know what, never mind. I have grown tired of the same old response from you. I am done with this topic, and will not respond to you any further. You can take that to the bank.

Patrick - Gilbert, Arizona
U.S.A.

Now you Judge for yourself reader. This guarantee that you could "take to the bank" was originally written 6/13/2005. Was that his "last response that we could all take to the bank?"

Yes "cutting & pasting" does have it's uses when using it for credibility & evidence.
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#8 Consumer Comment

Cut & Paste.

AUTHOR: Patrick - (U.S.A.)

James,

Tired of writing the same old lines over and over? That must be why you now cut & paste your responses.
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#9 Consumer Comment

Cut & Paste.

AUTHOR: Patrick - (U.S.A.)

James,

Tired of writing the same old lines over and over? That must be why you now cut & paste your responses.
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#10 Consumer Comment

Cut & Paste.

AUTHOR: Patrick - (U.S.A.)

James,

Tired of writing the same old lines over and over? That must be why you now cut & paste your responses.
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#11 Consumer Suggestion

Read for yourself you are not representing them in a good light.

AUTHOR: James - (Canada)

Yes I will respond to you Patrick To show who is

To show who is really telling the truth

James, there you go again putting words in my mouth. Never have I said that GC&T was a rip off, or that it did not work, or that people do not ever get their money back if their vehicle does not sell in 90 days. I challenge you to prove otherwise.

proof:
From all of your posts defending this company, it's hard to tell. And I must say, you are not representing them in a good light. If the guarantee says sold in 90 days or your money back, then customers should be able to get their refund, instead of "You got a great deal for 90 days of advertising, even though your car (or sawmill) didn't sell, so we won't refund your money, even though we advertise sold in 90 days or your money back".

Oh, and here is something I have never commented on before. I went to the GC&T website the other day and looked it over for a while. It looks like a viable alternative to the other venues, and the business model is sound. And the site says for a one-time flat fee (usually $99) you can have one ad with up to 4 pics for as long as it takes to sell your vehicle. Money back guarantee if it does not sell in 90 days (provided you follow ALL of the directions for doing so). I have seen you comment on other reports that you do customers "a favor" by letting them keep their ad posted past the initial 90 days. But wait, that is already provided for, so what "favor" are you talking about?

Based on BBB files, this company has an unsatisfactory record with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved complaints. However the business has resolved most complaints presented to the bureau. refund issues. Consumers are advised to review the company's criteria for refunds on its website at www.greatcarsandtrucks.com "

Hmmm. Failure to respond and unresolved complaints, mostly dealing with refunds. Something is amiss here. Resolved complaints? Yeah, probably based on the BBB's rules that if you reply, no matter how you reply, they will say resolved. Somehow, I highly doubt the complaintants feel the issue was resolved.

Tell me... is this a lie?

Rebuttal Consumer Comment
Submitted: 6/9/2005 4:53:37 PM Modified: 6/9/2005 4:53:37 PM

Two numbers to try.


Adam,

I don't know if you've tried these yet, and I know they are long distance, but try calling:

780-669-2742, or
403-210-2277

I did some browsing of their website. I thought it funny that when I searched the Alberta region for a "2000 Cavalier", and asked to return search results with those exact words, I got a few RVs and 5th wheels. And half the cars were not even put into the proper category. One Cavalier was listed under Trucks & SUVs.

How funny.

I also found your ad. Only found one for you, not 3. Seems to me like GC&T owes you some money back.

Patrick - Gilbert, Arizona
U.S.A.

His words not mine reader. I condenced version for you to read. Now you tell me... who is being honest?

James - Calgary, Alberta
Canada

Rebuttal Consumer Suggestion
Submitted: 6/13/2005 1:49:27 AM Modified: 6/13/2005 1:49:27 AM

Before you go there...I did have my input into the design.


Dear Readers;

I am "like I said" neither an employee nor the owner of the company. However I did have my input into the design. I have advised salespeople. Usually to disclose everything. It's not like GC&T's should be "ripping anyone off".

However, as I said before... all salespeople representing this company are "independant contractors" & it is hard to control what they say. That is why intelligent people like "Chris" who designed the website & people like "Craig" who financed the operation... tried to come up with something "viable & liveable" for most customers. Then they put it in writing.

The financing was the key. Set up, it can move more vehicles than any other medium. With this key... the "Money Back Guarantee" could be put in place with confidence.

In some ways a "downfall", as people now had reason to complain. However when you go to a store & even get a coupon, it has a expiry date. Same thing here. All businesseses operate in the same way.,

You may have a guarantee... but it has conditions. Now in this case, the rules are a little hard to live by, cause you have to have proof & it must be in a timely period. Knowing the competition charges close to the same amount for a 2 week ad, the people at GC&T decided that 7 days after the 90 day run was fair.

Now... sorry if I feel this not only legitamate, but I also find it insulting if someone complains after GC&T has never tried to hide this fact.

Vehicles are listed in more than one Province or State, as per the Customers request. They pay extra for that.

No one is trying to "rip off" anyone here. The people at GC&T's are just running a business. They do work every day trying to get more lenders & they "bend over backwards" to make sure people know how to edit their ads. There are limits.

I am a salesman. I have sold suits & shoes & sewing machines & cars... I have sold the Ginsu Knife & the Shammy. I have sold Newspapers all over this Continent. I have sold Oil Changes "door to door" & I will not sell anything I don't personally believe in!

I Believe in Great Cars & Trucks! I hate companies who "rip you off" knowing you will not sell your vehicle & then selling your name to the dealer after they have "raped as much money as they can out of you".

So I agreed to help with GC&T for that reason. Not for money! Just because it was a "Great Concept" & something I could be proud of.

I have spent years in training for sales. Books Tapes & Seminars. If people are confused... I am no kid. I turn 47 in July. Certainly there are people out there that will "rip you off"... but they don't last long. Never 3 or more years! They are also not good salesmen, because good salesmen understand that what they do today, will reflect back on them in their future. It will also reflect back on the company they represent.

I defend this company because I believe in it & I had a part in it's beginning. I defend this company because I think it to be "the best of the best" & I know the owner. I highly respect him! He never premotes lieing or not giving people all the information.

A few people "put their heads together" & came up with this website. Some of the "best salesmen" I have ever known! Honest to the core! Great people!

Oh & it has had it's growing pains! That is for sure. It is also true that "sometimes" there are salespeople that come in that do not give "all the information" to the customer. Unfortunately this is true.

However I am so sure of this company... that I predict that it will take over the market & become the biggest website in history, next to Google & Yahoo! You may laugh at that. You may snicker. However it is over the 3 year mark! 2 more years & I think it made home base.

So in the meantime... when you get "really pissed" that your car did not sell & you did not follow the instructions for getting the money back... just know your vehicle will continue to be there & financing available... as soon as you find someone serious. If you can wait that long before turning it into a dealer.
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#12 Consumer Comment

Putting words in my mouth.

AUTHOR: Patrick - (U.S.A.)

James,

In all of my posts on the various reports on GC&T, I have never personally said that GC&T does not give refunds. I did not write this particular report either.

My post here was simply to say that the refund given to Adam had nothing to do with the 90 day money back guarantee. Your posting of his last entry here is misleading.

Let me say it loud and clear so that you can understand: ADAM WAS REFUNDED BECAUSE HE WAS OVERCHARGED FOR HIS AD. THIS HAS NOTHING TO DO WITH THE 90 DAY MONEY BACK GUARANTEE! Do you finally get that yet?

And the refund was ONLY for the overcharged amount. You still have his $99 for his ONE ad, which is still up on your website.
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#13 Consumer Suggestion

A refund is a refund I have "personally seen" the refunds

AUTHOR: James - (Canada)

Dear Patrick;

This rip off report has remained in the same position on Google since the first report over a year ago. It does not move. It's placement is not related to "hits".

A refund is a refund & if GC&T never gave refunds... this person would have not gotten one either. I have "personally seen" the refunds made to others who follow the rules. I invite you to visit the GC&T office to see for yourself the files on that. Because of privacy of course, they cannot publish those peoples names & credit card information.

Now you could do that, or keep slamming a good company doing a great service as anyone reading your posts can clearly see as nothing but that.
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#14 Consumer Comment

Does not apply here.

AUTHOR: Patrick - (U.S.A.)

Sorry James, but Adam's post does not apply to this one. Adam is being refunded $214 that he was OVERCHARGED for his ad, not because his vehicle has not sold in 90 days.

Keep it up. These RipOff Reports will soon be the first thing that shows up under the actual website listing on a Google search.
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#15 Consumer Suggestion

In proof of what I am saying...

AUTHOR: James - (Canada)

Here is proof people do get refunds.

Update Submitted by the original author
Submitted: 6/9/2005 3:32:20 PM Modified: 6/9/2005 3:32:20 PM

Great Cars and Trucks has finally refunded my money


Well, Today I received an email from Great Cars and Trucks stating that they have refunded $214 to my credit card. And they apologised for the inconvenience.

While I'm still unhappy that it took three weeks for them to contact me on this issue, I'm nonetheless happy that it did not have to go through the entire Visa "Dispute Resolution" process, which would have taken 4-6 more weeks.

So I have nothing more to say on about this issue.

To those "anonymous" posters who had nothing better to do than trash me, the consumer, because I was unfortunate enough to be accidentally triple-billed by an internet company, all I can say is --- get a real job.

Adam Perceval xxxxx
xxxx(((REDACTED BY Rip-off Report)))
London ON
Canada

(I'm not afraid to identify myself as I have nothing to hide, unlike some people).

Adam - London, Ontario
Canada
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#16 Consumer Suggestion

Wow you sure know a lot about this company

AUTHOR: James - (Canada)

Dear...(sorry did not catch the name)

You seem to know a lot about this company. Well let me tell you what I know.

1> Advertizing is much cheaper with this company than any of the forms you mentioned & they have relatively around the same selecion of vehicles than the companies you mentioned.

2> Most sales reps give you an access code to your ad, so that you can fix it up yourself & do not need to call in. The companies you mentioned "charge you" if you wish to make any changes.

3> The money back guarantee is not even in small print & clearly posted on the website. If you were familiar with the website because you were editing your own ad, you would have knowledge of this.

4> Some customers "pay extra" to have their vehicles advertized in other provinces or states, as they wish exposure there.

5> Most good sales reps give you a "direct line contact number" should you have any problems & they can lead you to the solution.

6> I personally know of people who have followed the rules who have gotten their money back. Why they would want to, is beyond me? As a courtesy, this company will leave your vehicle advertized until it does sell if you do not take your money back.

7> Financing is the main reason vehicles do not sell. None of the companies you mentioned offer it. Great Cars and Trucks does, as that is a great deal of their business & where the real money is made.

8 > I don't know of "crack heads" that work there, as I would have to smoke it with them to know that for sure. Possibly you have. Only you would know this.

So... these things I know as I have dealt with "Great Cars and Trucks" & I also know of their success rate of selling vehicles. It is "just as good or better" than the companies you just mentioned.

Customers contacted are simply given a choice. Many are so tired of spending money with the companies you mentioned, they are (one step) from trading their vehicle in at the dealer & this company might be a better choice for them to use before that. After all... they only need to pay once! Never mind getting their money back, even if that is an option. The cost is fair.

By the way... you might have noticed that I did not use capitals in my response to you, as this web site asks you not to do that very clearly. However you probably did not read that either.
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