• Report: #340209

Complaint Review: Great Expectations Boca Raton

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  • Submitted: Sat, June 14, 2008
  • Updated: Sat, June 14, 2008

  • Reported By:Ft Lauderdale Florida
Great Expectations Boca Raton
4800 North Federal Highway Boca Raton, Florida U.S.A.

Great Expectations Boca Raton Don't Buy the pitch, or the service Boca Raton Florida

*Author of original report: Five Years to Respond

*UPDATE Employee: Service Update

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I'm embarrassed to say that I not only fell for the pitch, but I purchased the package - over $5,000.00 for the deluxe.

Sheryel Ashchfort should be nominated for an Adademy Award, so believable is her pitch. After a 4 hourd pitch session where I was shown a multitude of men in my age group - all attractive, all successful, and all cleverly hidden under the FYEO (For Your Eyes Only) category - meaning they can see you on their members only website, but you can't see them - I still haven't met a single member of this exclusive group. I did have a drink date with a member who indicated that they had asked him to take me out, but he clearly wasn't interested. Another was interested in networking opportunities only. The others who have chosen me are not attractive or successful.

Sheryel hovered when I was having second thought about joining - I got emails and calls daily....unitl I signed the contract and forked over the check. Since then, Sheryel has not, will not respond to any email I have sent her...after her assurances that "I will be here for you...we connected....I really think you're great."

Each time I call my "personal shopper", there is a hurry up and they send me 4 or 5 profiles of men they should know would hold no interest for me. After hours of conversation and an emphasis on the personal brand of matchmaking, it is obvious to me that they take the money and run....You'd be better off on E-Harmony or Match.com than with this personal brand of face to face matchmaking.

This service is nothing that they advertise - stay away, run, and never ever give them a dime. Because if you do, the only dramatic change in your life will be a decrease in your assets....monetarily. And it is all clearly spelled out in the contract - non-refundable. Shame on me.

Jacqueline
Ft Lauderdale, Florida
U.S.A.

This report was posted on Ripoff Report on 06/14/2008 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Expectations-Boca-Raton/Boca-Raton-Florida-33431/Great-Expectations-Boca-Raton-Dont-Buy-the-pitch-or-the-service-Boca-Raton-Florida-340209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Five Years to Respond

AUTHOR: Jacqueline gum - ()

...and that says it all. The director and all of her staff were aware of this report because I personally told them. Frankly, it was a last ditch effort to get even the most minimal refund. Someone must have questioned Sheryel and used this information because they had doubts. Not many people go to the trouble to file a complaint with the BBB. I did,others have, but the contract at Great Expectations leaves no room for mediation. 

Sheryel has never responded to my emails, or calls...AFTER she got my check. I would challenge her to produce evidence of that

So, if you're looking out here, you have doubts. My advice is to trust your gut and run the other way. I have spoken with others since my awful experience, and they were also distressed by the in-action of this company.

Five years to respond...yep that about sums it up.
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#2 UPDATE Employee

Service Update

AUTHOR: Sheryel - ()

I was just made aware that this review existed and I would like to explain myself. Obviously, it's been almost five years, since Jacqueline wrote this, but I wanted to share my side of the story.

We are sincere in our efforts to help every member, but we cannot guarantee a date with another member. Jacqueline was very specific about what kind of men she was interested and we did our best to help make that happen. It is clear she wasn't happy with our efforts.

Yes, after Jacqueline joined she expressed doubts about her decision, and I responded to her calls and e-mails. I didn't initiate these communications, but I did follow up, which is my job as Director of the office.

We pride ourselves on our customer service, and we always respond to member phone calls and e-mails. To say that we don't isn't accurate.

We have made many happy couples in the 25 years we have been in Boca Raton. This is a very emotional business and I'm the first one to agree that we cannot make everyone's dreams come true, but no one has ever faulted our efforts. I have a great team here and we love what we do.

We have an A+ rating with the Better Business Bureau, which is pretty amazing given what we do.
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