- Report: #683071
Report - Rebuttal - Arbitrate
Complaint Review: Great Expectations
Great Expectations1001 Lake Destiny Road maitland, Florida United States of America
Great Expectations (Read the fine print to cancel) maitland, Florida
*UPDATE Employee: So Sorry to hear your upset.......
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Ok, so you have to read the fine print. Hopefully, after you sign up for this, and if you decide to cancel within the 3 day time-period, you read the fine print. YOU MUST SEND A WRITTEN LETTER OF CANCELLATION AND SEND IT CERTIFIED, POSTMARKED BEFORE THE 3 DAYS ARE OVER.
AGAIN, A CERTIFIED (I.E. THRU THE U.S. POST OFFICE, NOT FEDEX) ENVELOPE POSTMARKED BEFORE THE 3 DAYS GO BY.
Otherwise, you did not follow the cancellation policy. I signed up 3 days ago, and came into the office today to cancel, not trusting a phone call to work. The boss was not there (hmmm, does the boss take every third day off for a reason?) and they said I could come back next week. I tried to get them to sign something, anything, that I had canceled. They got pissy, mad, and suddenly too busy to help me. So anyway, I left a handwritten note saying I had canceled, managing to squeak out a name and signature. (They did not want to do that, at all. )
Here is the funny part. I waited in the foyer and listened. They were speaking to the boss and said, "She sure will be upset when she comes back next week." And they laughed!!!!! BECAUSE, AT THAT MOMENT, I HAD NOT ACTUALLY CANCELED MY MEMBERSHIP! I reread the contract and realized that I had not sent it CERTIFIED MAIL!!! The handwritten cancellation they asked me to create in the office meant nothing!!!
So I went and typed out something, and incredibly made it to the post office before they closed, and got it sent CERTIFIED, WITH A POSTMARK OF WITHIN THE 3 DAY TIME PERIOD.
I then went back to the office, leaving a duplicate envelope, and the reciepts from the post office, and told them my letter of cancellation would be there the next day or so.
I think the key is REGISTERED MAIL, POSTMARKED WITHIN THE 3 DAYS.
You know, I have been thinking. They cover themselves with this contract. They ask if you have been arrested. The only people that get sucked in are lonely people who have NEVER BEEN ARRESTED, hoping you won't cause a scene.
This report was posted on Ripoff Report on 01/15/2011 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Expectations/maitland-Florida-32751/Great-Expectations-Read-the-fine-print-to-cancel-maitland-Florida-683071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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