- Report: #281944
Report - Rebuttal - Arbitrate
Complaint Review: Great Fun /Shoppers Advantage
Great Fun /Shoppers AdvantagePO Box 1029 Trumbull, CT 06611 Nationwide U.S.A.
Great Fun /Shoppers Advantage CREDIT CARD FRAUD. Somebody needs to stop them. SIX unauthorized charges, unkept promises to remove my info from system. Fighting for 2 weeks. Trumbull, Connecticut Internet
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I called their customer service number on October 2. After much arguing, (they were saying that I signed up for it in March and I should have gotten a membership packet, and kept asking for my membership number, and kept telling me that the number was located on my membership card, (which I did not have one- ever). I finally thought I convinced them to remove the charges, and they assured me that the charges would be credited back to my account, and yes, they would remove my name from the system.
I checked my credit card statement today, and found FOUR additional charges. Two for $9.99 each on October 19 and another $9.99 on October 23, and yet another for $9.99 on October 25. The charges on October 1 had not been removed. So now I have nearly $60 in unauthorized charges on my credit card.
I called the again. First I spoke with Rose, who could not understand the spelling of my name. I asked to speak to her supervisor. I was on hold for a good 7 minutes. Then a Mr. Aaron Williams answered. He said he was a supervisor. Again, I had to spell my name numerous times before he got it, then he pretended that I had a bad cell phone connection, but suddenly the connection got better when I told him that I was calling on a land line.
So Aaron promised me that he was removing all of the charges as we were speaking. I told him to purge all of my information from their system. He assured me that he would. I had to ask for a cancellation number, which he did give me. He told me that charges would show up as credits to my account within 15 days.
I am skeptical that this will happen. I was told the first time I called that the charges would be removed, but they ended up charging me four more times.
I don't know how they got my information; I did not sign up or register for any such service. I did not receive this "membership packet" they were insisting that I got.
It seems that I am not alone in this identity theft, and I think some type of class action needs to be initiated against this company.
Levy M. XXXXXXXXX
Washington, District of Columbia
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This report was posted on Ripoff Report on 10/30/2007 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Fun-Shoppers-Advantage/nationwide/Great-Fun-Shoppers-Advantage-CREDIT-CARD-FRAUD-Somebody-needs-to-stop-them-SIX-unauth-281944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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