• Report: #1073527

Complaint Review: Great Lakes Pool & Supply

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  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013

  • Reported By: imbryan — Rochester Hills Michigan
Great Lakes Pool & Supply
17381 Sunflower Dr Rockwood, Michigan USA

Great Lakes Pool & Supply Owners: Scott Larsen & Dan Knope Great Lakes only did half the work, walked off job, owes me thousands of dollars Rockwood Michigan

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Great Lakes Pool & Supply, Scott Larsen & Dan Knope, were hired to do the following renovations to my existing in-ground pool.

Install Stairs, Install Light, New Coping, New Return Lines, New Skimmer, Resurface Bottom, Install New Liner, Install New Heater, Pump & Filter. Over 33 days they only showed up 7 times, completing only half the work, then walked off job. I'm currently scrambling to find another contractor that is willing to finish the job; given some of the work needs to be redone.  They accepted $7,750 dollars and only did about $4-$5k worth of work.  In addition, it is going to cost me a few hundred to fix what they did wrong.

This was by far the single worst experience I've ever had in my life. These guys should not be allowed to continue their business!!! They are unprofessional, inexperienced (despite claiming 23 yrs experience) and flat out liars. Their business address is Scott Larsen's ex-wife's house.

They started the job June 20, 2013 and last worked July 23, 2013. Out of the 33 days, they only worked 7 days, and only a couple/few hours each day. They cancelled 7 days, and 13 of the days they said they would be on the job, but didn't show up. No call, no show. They would not return phone calls or emails, only correspond by text, and would not respond to most texts. In addition, they were supposed to reuse my old pump, but took it "by accident" and won't return it; I'll be filing a police report for this. I've had a couple other pool contractors out to quote the finish of the job. They've advised me that the light installed needs to be dug up and redone because Great Lakes used wrong size piping. Also, coping needs to be fixed in several spots, dirty, scratched, bowed, and 3" gap on either side of stairs. In addition, $3,000 of added expense for electrical and gas plumbing that Great Lakes did not quote; most likely because they do not know what they are doing and would have done it incorrectly; which would have been unsafe!

Stay far, far away from these guys!


This report was posted on Ripoff Report on 08/06/2013 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Lakes-Pool-Supply/Rockwood-Michigan-48173/Great-Lakes-Pool-Supply-Owners-Scott-Larsen-Dan-Knope-Great-Lakes-only-did-half-the-1073527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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