- Report: #316387
Report - Rebuttal - Arbitrate
Complaint Review: Great Saunas
Great Saunas256 King St. N., PO Box 38051, Waterloo, Ontario, Canada N2J 4T9 Nationwide U.S.A.
Great Saunas Great Sauna.com makes me steaming mad! Waterloo Ontario Canada
*REBUTTAL Owner of company: Response from Great Saunas
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August 2007 I notified Great Saunas that I had installed their sauna but that it had a defective (incorrect) part which prevented me from turning the sauna on. They had sent me a sauna that did not have the correct motherboard . 7 months later, I still do not have the correct part.
I have sent numerous e-mails and sent pictures of the sauna several times to several people. Yet, I am still waiting for a correct part. I have spoken to the owners of the company and I have been sent the same incorrect motherboard several times.
I have been very patient regarding this matter. I do not believe I will have resolution from this company and find the problem exacerbated by the fact that I am located in USA.
This is let others know that Great Saunas.com is NOT the company you want to do business with.
Asheville, North Carolina
This report was posted on Ripoff Report on 03/10/2008 06:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Great-Saunas/nationwide/Great-Saunas-Great-Saunacom-makes-me-steaming-mad-Waterloo-Ontario-Canada-316387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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