- Report: #1057227
Report - Rebuttal - Arbitrate
Complaint Review: Green Coffee Advanced
Green Coffee Advanced2338 Rowland Ave Savannah, Georgia USA
Green Coffee Advanced I returned the trial order of green coffee beans per instructions from the returns department. They stressed sending it UPS for easy tracking. I received an email from them stating they received my return request and was issued an RMA number. I followed up with a phone call and was told the product was received and the refund of 89.99 would take 5-7days. To this day I hav not received a refund and all I get is a voice message when calling customer service. I've been waiting for my refund since 5/2/11. Savannah Georgia
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I heard about Green Coffee Beans (GCBs) on one of Dr. Oz's shows and Green Coffee Advanced was advertised as a healthy way to lose a weight. So I went online and ordered the trial bottle along with a discounted bottle for $4.98 and right about a week later I was charged $89.99 for the trial bottle, so I contacted customer service for return instructions.
I was told to return the used portion bottle of GCBs via UPS so that I would have a tracking number. The product was recieved per email and in addition I called Green Coffee Advanced customer service #(877) 517-4655 , spoke to a customer service rep named Connie who confirmed that my product was received and that it would take 5-7 days for the refund.
The history of all this is: return of the product 4/29/13, they received the product 5/2/13, I spoke with customer service rep, Connie 5/11/13. As of today 6/7/13 I have not received my refund of $89.99 and now I can't even get a customer service rep at (877) 517-4655.
When you call this number now you will get a male voice message that says: Welcome to Green Coffee Supply, the average wait time is 10 mins, please leave a message with your name, phone number, email address and the best time to call you TOMORROW! I've called this number 7 times within the last three weeks.
I'VE BEEN SCAMMED!!!!
This report was posted on Ripoff Report on 06/07/2013 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Coffee-Advanced/Savannah-Georgia-31404/Green-Coffee-Advanced-I-returned-the-trial-order-of-green-coffee-beans-per-instructions-1057227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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