• Report: #986776

Complaint Review: Green Dot Corporation

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  • Submitted: Tue, December 25, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: DUT — Coldwater Mississippi United States of America
Green Dot Corporation
Green Dot Corporation P.O. Box 1187 Monrovia, California United States of America

Green Dot Corporation Green Dot Visa Card Rip off Monrovia, California

*UPDATE Employee: Green Dot Corporation Response

*Consumer Comment: question

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I recently purchased a Green dot card from Fred Dec 24,2012 to purchase orders offline. I put $350.00 on the card. I went home to register the card and the it said the card number is invalid. So I went back up to Fred's and the said it wasn't anything that they could do I would have to take this up with Green dot. So I call Green dot corporation and gave them my information and they ask me to wait 24 hours to see what happen with my card. I called the next day and ask about the status of it and I keep getting the run around. Is there any thing I could do to get my money back? This is the worst Christmas ever for me and my four year old daughter.

This report was posted on Ripoff Report on 12/25/2012 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Corporation/Monrovia-California-/Green-Dot-Corporation-Green-Dot-Visa-Card-Rip-off-Monrovia-California-986776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

The Green Dot cards are reloadable prepaid Visa or MasterCard Card debit cards. When this card is registered you receive a card personalized with your name that allows you to make purchases where Visa and MasterCards are accepted, ATM withdrawals and can be reloaded. Due to these features federal law requires us to obtain, verify and record information that identifies customers before they register a card. This includes your name, address, date of birth, Social Security number and other information.  If we are unable to verify your information we would not be able to register a personalized reloadable debit card. You can still register the card or request a refund if we are unable to verify your personal information by calling customer support. The temporary card will not have all the features of a personalized card and applicable fees will apply. To learn more about our products and services please visit our website at www.greendot.com. If you need help with the card you received, please send an email to Customer.Advocacy@greendot.com with your name, phone number, ticket number if you were provided one and a brief description of your issue. We will review and get back to you.
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#2 Consumer Comment

question

AUTHOR: coast - (USA)

Why didn't you deposit the money into your checking account and then use your debit card for the online purchases?

Your daughter would have had a nicer Christmas if you had started shopping prior to December 24th. When you started shopping that late it would have been wiser to shop locally so she could have received her presents by Christmas.
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