- Report: #980198
Report - Rebuttal - Arbitrate
Complaint Review: Green Dot Corporation
Green Dot Corporation605 E Huntington Drive # 205 Monrovia, California United States of America
Green Dot Corporation Green Dot theft and deception Monrovia California
*Author of original report: battle done with stress
*UPDATE Employee: Green Dot Email Address
*Author of original report: email address doesn't work
*UPDATE Employee: Green Dot Corporation Response
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On November 26, 2012, I received another call from my finance company stating that they still had not received my payment and it was now on my credit report. I contacted Green Dot once again and was told that the dispute resolution was filed improperly and was rejected by dispute resolution and sent to billing discrepancies. The payment was made by check and shows that it had not been cashed yet. I asked for the check number and was told that they did not have access to that information. I demanded that they put me in contact with someone who had access to that information. I was bounced from one person to another, who could not give me a check number. I was finally put in contact with a woman named Jennifer who gave me the check number. I told her numerous times to just put a stop payment on the check and put the money back into my account. Jennifer kept talking to me as if I was requesting dispute resolution. I became more forceful in demanding a stop payment. While on the phone, Jennifer stated that she had placed a stop payment on the check and I would have the money back in my account in two days. On the fifth day of not seeing the money in my account, I contacted the number of Jennifer's direct line. Another woman answered the phone. I asked for Jennifer and was told that she was unavailable. I went through the entire scenario again and demanded to know why I did not have my money yet. I was told that yes Jennifer had told me I would get it in two days but she was incorrect, the policy was 3 to 5 business days. It has now been 10 days since the stop payment was supposedly done and I still don't have the money back in my account. I had to borrow money to make a car payment from a friend who used their credit card to prevent repossession of my car. I explained to Green Dot the position that they were putting me in with my car and the ramifications that would cause me. I informed them several different times that if this didn't get resolved in a timely manner, I was filing a complaint with the Attorney General's office. I did not get a response from anyone I spoke to at Green Dot, about a letter to me and the credit bureau correcting the mark on my credit report.
I got so frustrated that I filed a complaint with the Washington State Attorney General's office.
This report was posted on Ripoff Report on 12/10/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Corporation/Monrovia-California-91016/Green-Dot-Corporation-Green-Dot-theft-and-deception-Monrovia-California-980198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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