• Report: #980198

Complaint Review: Green Dot Corporation

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  • Submitted: Mon, December 10, 2012
  • Updated: Mon, December 17, 2012

  • Reported By: Toni — Tacoma Washington United States of America
Green Dot Corporation
605 E Huntington Drive # 205 Monrovia, California United States of America

Green Dot Corporation Green Dot theft and deception Monrovia California

*Author of original report: battle done with stress

*UPDATE Employee: Green Dot Email Address

*Author of original report: email address doesn't work

*UPDATE Employee: Green Dot Corporation Response

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I have had my Green Dot card for almost one year. I had not had any problems so I decided to use their bill pay feature. The money was taken from my account by Green Dot on November 15, 2012 to make my car payment. On November 19, 2012, I received a call from the finance company for my car informing me that they had not received my payment for the month. explained the situation with my finance company and was told that if they did not receive the payment by the following Monday, they would call me again and it would be reported to the Credit Bureaus.  I contacted Green Dot to find out why. I was connected to someone in India. I was told that they did not have any information on my payment. I got the run around for two hours, by demanding to speak to a supervisor,  until I demanded that they connected to the Green Dot corporate office. I spoke to Marcos in California who stated that he would file a dispute resolution for me. He also stated that he would call me back to give me information on the dispute resolution. I was never called back and went to work. I did not receive a call from the finance company so I thought the problem was solved. 

On November 26, 2012, I received another call from my finance company stating that they still had not received my payment and it was now on my credit report. I contacted Green Dot once again and was told that the dispute resolution was filed improperly and was rejected by dispute resolution and sent to billing discrepancies. The payment was made by check and shows that it had not been cashed yet. I asked for the check number and was told that they did not have access to that information. I demanded that they put me in contact with someone who had access to that information. I was bounced from one person to another, who could not give me a check number. I was finally put in contact with a woman named Jennifer who gave me the check number. I told her numerous times to just put a stop payment on the check and put the money back into my account. Jennifer kept talking to me as if I was requesting dispute resolution. I became more forceful in demanding a stop payment. While on the phone, Jennifer stated that she had placed a stop payment on the check and I would have the money back in my account in two days. On the fifth day of not seeing the money in my account, I contacted the number of Jennifer's direct line. Another woman answered the phone. I asked for Jennifer and was told that she was unavailable. I went through the entire scenario again and demanded to know why I did not have my money yet. I was told that yes Jennifer had told me I would get it in two days but she was incorrect, the policy was 3 to 5 business days. It has now been 10 days since the stop payment was supposedly done and I still don't have the money back in my account. I had to borrow money to make a car payment from a friend who used their credit card to prevent repossession of my car. I explained to Green Dot the position that they were putting me in with my car and the ramifications that would cause me. I informed them several different times that if this didn't get resolved in a timely manner, I was filing a complaint with the Attorney General's office.  I did not get a response from anyone I spoke to at Green Dot, about a letter to me and the credit bureau correcting the mark on my credit report.

 I got so frustrated that I filed a complaint with the Washington State  Attorney General's office. 

This report was posted on Ripoff Report on 12/10/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Corporation/Monrovia-California-91016/Green-Dot-Corporation-Green-Dot-theft-and-deception-Monrovia-California-980198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

battle done with stress

AUTHOR: jenizarie - (United States of America)

The payment to my finance company was made by Green Dot on the same day that I had to borrow money to make a payment. This was after I was told that a stop payment was made on the check. After a month of calling Green Dot and not one Supervisor could have told me this ?

I am a Loss Prevention Manager for a major retail chain that sells these cards. I am going to strongly recommend that we stop selling these cards before we are negatively impacted by their business practices. And no, I don't work for Walmart.Until I can get my automatic deposit changed out of green dot, I had better not see a mysterious freeze on my account.
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#2 UPDATE Employee

Green Dot Email Address

AUTHOR: Green Dot Corporation - (USA)

Please send the email to Customer.Advocacy@greendot.com, if you send it to Advocacy@greendot.com, it will not be delivered to the correct mailbox.
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#3 Author of original report

email address doesn't work

AUTHOR: jenizarie - (United States of America)

I sent a response to the email twice, that Green Dot requested to resolve this. Both times the email was returned as not deliverable. Below is a copied response from the returned email showing the same email address that was give on this site to resolve this.

This is an automatically generated Delivery Status Notification.

Delivery
to the following recipients failed.

Advocacy@greendot.com

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#4 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

We apologize for your experience. We want to assure you we are here to help. To help review and go over the case with you, please send an email to Customer.Advocacy@greendot.com with your name as it appears on your card, a reliable telephone number, ticket number(if you were provided one) and a brief description of your issue. We will review and get back to you shortly.
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