• Report: #792018

Complaint Review: Green Dot Corporation

  • Submitted: Tue, October 25, 2011
  • Updated: Tue, April 10, 2012

  • Reported By: Tanwyn — Warwick Rhode Island United States of America
Green Dot Corporation
P.O. Box 1187 Monrovia, California United States of America

Green Dot Corporation Green Dot Card, Greendot.com, Green Dot Pak, Synovus Bank If you deposit money on one of their cards, you will LOSE it. Monrovia, California

*Consumer Comment: The fact of the matter is Greendot is a scam

*Consumer Comment: I was a Greendot victim too...

*Consumer Comment: Was thinking the same thing

*Consumer Comment: Honest question

*UPDATE Employee: Green Dot Corporation Response

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We bought one of these cards to buy things online, safely and securely. We paid the deposit fee, promptly ordered from a native american cigarette company, and were told the day after that they cannot ship to Rhode Island. They issued a credit. Greendot refuses to process it demanding another deposit fee. We argued on principle, but after 2 weeks gave up, deposited more money and paid TWO fees. It has since been 3 weeks of daily bullshit excuses, telling us it is pending, it will deposit at 11pm EST. One "manager" even added $20 for our troubles. 

That didn't do us ANY good because they are STILL refusing to release the funds. We've called their bank, Synovus, who basically laughed in our faces and mocked us. We've spoken to supervisors, managers, etc. We've even had a lawyer call them all to no avail. 

My family and I are unemployed and while $70 may not seem a large amount to a corporation, that is a week's worth of food for the three of us right there. So thanks Green Dot and Synovus for starving us. I am sick of your lies, your false promises, and your belligerence. Horrid customer service, horrid supervisors without ANY power to help, and none will clear it same day at that exact time. I've worked financial services. I KNOW YOU CAN MOVE IT FROM PENDING TO AVAILABLE FUNDS RIGHT THEN AND THERE. that's why people BUY these cards to put money on them and have it available immediately.

BUYER BEWARE: Do not get one of these cards. This company is hokey, the banks is based in Barbados, the Customer Service Agents do nothing but mock you, and the corporation is there to steal your hard-earned money. You're better off just sticking to cash, not paying your bills online, and doing everythign the old fashioned way of mailing in checks. 

This report was posted on Ripoff Report on 10/25/2011 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Corporation/Monrovia-California-91017/Green-Dot-Corporation-Green-Dot-Card-Greendotcom-Green-Dot-Pak-Synovus-Bank-If-you-dep-792018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

The fact of the matter is Greendot is a scam

AUTHOR: tgoines18 - (United States of America)

This site is here for us to post our COMPLAINTS and if possible to help others with ways to get resolution, not judge or even get into people's business about what they use their money for. you  people are ignorant.

What if selling cigarettes while unemployed is their job? what if it was their last $70? WHO CARES, THE FACT OF THE MATTER IS GREENDOT RIPPED THEM OFF LIKE THEY DID ME WITH $5500 OF MY TAX REFUND MONEY. I had to post on here and other sites to get a response from Greendot. Though my total loss time was a week, I did get resolution and they actually credited me back $50 per card.

And how about I went into early labor, 3 wks due to the financial stress the day they froze my cards. Luckily my baby boy was born healthy. So I for one I am blessed and glad I learned my lesson too. I will use paper checks the old fashioned way for my refunds. And I will NEVER USE GREENDOT OR ANY OTHER PREPAID CARD AGAIN!
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#2 Consumer Comment

I was a Greendot victim too...

AUTHOR: Winona - (United States of America)

I was a victim of this same practice and yeah, they are trying to pull the same thing on me over unused funds as well. My complaint is listed on here too, added new today. I hope some lawyer picks this up and helps with a class action suit, because they are withholding peoples money with no legitimate reason...often as long as they can!

As for the rebuttal comment about this users purchase and being unemployed and such, did it ever occur to whoever wrote that this person may have NOT been unemployed at the time this was ordered??I am not even going to pretent to know their particular situation, and as you do not either be careful about jumping to conclusions and making judgements on people when you dont know all the facts. Karma has a way of biting you in the butt on things like that! It could be you next people are judging and criticizing! 
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#3 Consumer Comment

Was thinking the same thing

AUTHOR: Robert Walker - (United States of America)

You are unemployed and have no money and yet you buy cigarettes?

I was thinking the same thing and the last poster...

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#4 Consumer Comment

Honest question

AUTHOR: Marissa - (USA)

If not having the $70 refund is going to make your family "starve", why were you buying $70 in cigarettes? If the cigarette company had been able to ship to your state, you'd still be "starving" because you spent the money on cigarettes.

Just saying - you can't admit that you were buying a non-essential item and then later guilt trip the company and play the unemployed card. You can't fairly mention that you were buying cigarettes, only to turn around and say that you're in need of that very money to eat.

If you were in fact ordering food/essential items, then I apologize and suggest you mention that in your complaint. 
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#5 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

We truly apologize for your experience. Green Dot understands the importance of our customers need for immediate access to their hard earned money. Our policy is to make refunds/credits for transactions made with the same card available right away. There are no fees associated with merchant refunds/credits. We do not however have any control over when a merchant processes a refund/credit, nor do we have a way to verify refunds/credits done through their system. We want to look into this further and assist any way we can, please send an email to custcareref@greendotcorp.com, include a contact number and your full name so we can reach you directly.
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