- Report: #722100
Report - Rebuttal - Arbitrate
Complaint Review: Green Dot - Money Pak
Green Dot - Money PakInternet, Georgia United States of America
Green Dot - Money Pak Synovus Bank, Money Pak Deceptive Misleading NonTransparent defective Product, does not work as described Internet, Georgia
I immediately called GD office and spoke with their agent who spoke lousy English. I described in greater detail what had just happened, and was next told by a Indian accented woman who spoke hard to understand English, that in order for me to fund my Paypal account I must purchase another GreenDot MoneyPak card same as before, only this time I was being told by GD agent to first input my personal info onto their web form that appears inside Paypal account and you select PP option to fund using money card/GreenDot. This time unlike before where I previously used and made entry using my biz Fed ID # and biz address already in use, on file with PP biz account. I did exactly what I was instructed being told to do by GD agent: I entered my full name and SS number. Upon doing this along with making completed entry of Money Pak card numbers, this second card that I just purchased, was also now being denied funding to PayPal, renders second card useless as unusable and immediately I was told a refund would be issued to me within next 7-10 biz days (2 weeks 14 days) so that now I exist out the use of my ($400+$400)=$800, becomes my second interest free loan made to GreenDot Synovus Bank, has since doubled, as I am now told and forced into waiting 14 days for a refund that is due me exists for something thatis defective, does not work as described, fails to work properly yet always belongs to me, and remains as something I hold no control over.
Still waiting and needing to fund my PP account I immediately purchased my subsequent and third $400 GreenDot card at my local CVS drug store. Only this time once logged into my PP account I did not complete or enter the card number info until first contacting GreenDot offices, Only now I am being told by GD agent; my personal information remains unverified and renders my most recently completed purchased $400 MoneyPak card unusable, as Im now being told I can not use MP for funding a verified business paypal account as was originally intended. Additionally I am being advised by GD agent in the future I no longer can useMP to fund anything personal that exceeds the aggregate limit totals $250/per year. IN meantime I am still out the use of what now amounts to ($400 +$400+$400) $1200 is for what exists are now remaining as 3 individual interest free loan(s) that I serially made to Green Dot Synovus Bank. IS one hell of a way for them to conduct running their business, not to mention the substantial damage and problems they now all caused me needlessly to incur. Results in I do not have use of my money ($1200) for 14 days, adds insult to injury as had to go out and borrow the last $400 Money Pak card purchased in order for what I thought was me making timely payment for something that was supposed to have transpired as being completed before midnight 4/24/11, has still yet to transpire or occur, which is thru no fault of mine, and now results in me facing stiff monetary punitive penalties, in addition to hefty late fees added plus interest charges for not making my payment. I remain unable to complete funding my PP account using Green Dot financial instrument bought and paid for on three separate times, is thru no fault of mine. I did as I was instructed by a Green Dot agent. Yet they retain exclusive right and control to an interest free use of my money on loan to them until such time I receive my 3 refund checks $400 each ($1200) as being issued to me directly and I actually cash each and every one of them and they clear without further glitches. Green Dot Money Pak Synovus Bank is the worst financial product I have ever used or encountered. THese guys are a bunch of amateurs acting like they know something as to what they are doing: in reality they haven't a clue or foggiest notion of what the heck they are doing, nor do they care. They pretend to be sorry, profusely offer up loads of patronizing platitudes as to how sorry they are for all the inconvenience, but do nothing else given the moment in time to fix the adverse condition they alone created.
GreenDot Synovus Bank really needs to make this info clearly visually obvious, readily available for it to exist easily understood and remain in plain sight for those to readily see on the Greendot website, My user experience with GreenDot/Synovus Bank has been noting but a nightmare, fraught with glitches, loads of time wasted being left and placed on hold waiting for responses to be provided to me forthwith. ANd the end result is they created for me three substantial new, never counted on, nor planned for problems, Since now Im out use of my money and have to wait for refunds to be issued and mailed to me so that eventually I might exist in receipt of what rightfully already is mine still belongs to me. Ripped Off and Pissed Off!!!
This report was posted on Ripoff Report on 04/26/2011 12:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Money-Pak/Internet-Georgia-/Green-Dot-Money-Pak-Synovus-Bank-Money-Pak-Deceptive-Misleading-NonTransparent-defectiv-722100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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