• Report: #967471

Complaint Review: Green Dot Money Pak

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  • Submitted: Sat, November 10, 2012
  • Updated: Tue, November 13, 2012

  • Reported By: Melissa1973 — Atlanta Georgia United States of America
Green Dot Money Pak
Internet United States of America

Green Dot Money Pak Money Pak Money Pak issues bogus cards with marked out numbers and pretend that they are interested in who is committing the crime , Internet

*Author of original report: Green Dot/MoneyPak Scam

*UPDATE Employee: Green Dot Corporation Response

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I purchased a Money Pak card from Walgreens located at 2670 Cobb Parkway SE, Smyrna, GA  30080.  The card has to be scratched off to reveal the number to call your credit card company to add it.  When I scratched the card, the second 4-digits were marked out (with a marker).  This was done professionally and GreenDot/MoneyPak is the only one who can do this.  You cannot see the mark out of the numbers until you purchase the card and scratch off the numbers.  If GreenDot/MpneyPak had a problem with the cards being tampered, they would protect their cards, because it is their money.  Furthermore, GreenDot/MoneyPak should protect their cards so no one would be able to scratch out the numbers.  They cannot do this because it is indeed a fraudulent activity committed by them so they can keep buyers' money. Then, when you call to report it, they want your name and the last four digits of your social.  For what?  This company has your money, which in my case was $500.00, and you want my name and the last four digits of my social security number.  Furthermore, they have printed on the back of the card that "No refudns allowed at stores."  Wow!  If enough people complain about them, a class action lawsuit will be filed.

Please list your complaint. 

This report was posted on Ripoff Report on 11/10/2012 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Money-Pak/internet/Green-Dot-Money-Pak-Money-Pak-Money-Pak-issues-bogus-cards-with-marked-out-numbers-and-pre-967471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Green Dot/MoneyPak Scam

AUTHOR: Melissa1973 - (United States of America)

How can anyone be allowed to use the card, when the second set of four numbers has been marked out using a marker?  No one can see this until the card's numbers are scratched off.  This is a Green Dot/Moneypak issue and they allow this to happen.  If I purchase a card from a store, and the card is not accessible until requested from the clerk at the register, no one else can access or tamper with the cards.  Again, Green Dot/MoneyPak, and the seller is responsible.  if Green Dot/MoneyPak make these cards and put them in a protected package, as other prepaid cards do, they wouldn't have this problem.  

But, of course they won't do this because anybody will know that only Green Dot/MoneyPak is liable because this happened within their company.  If the seller knows this is happening and it has been reported to them and Green Dot/Moneypak, the seller is responsible and liable too for continuing to sell this product.

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#2 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

We truly apologize for your experience.  We assure you that MoneyPak is a safe and secure way to reload prepaid cards, add money to Paypal accounts and even make a same-day payment to our approved partners. Our packaging and website include a Fraud Warnings and we remind you to treat MoneyPaks like cash. We will assist in cases of potential fraud and will do our best to recover funds if possible. Unfortunately, we are not able to guarantee a refund once the MoneyPak numbers have been provided to a company or individual. If you would like more information regarding your investigation please contact the MoneyPak helpline at 1-800-473-3636 or send an email to Customer.Advocacy@greendotcorp.com with your name, a reliable phone number and ticket number(if you were provided one) and we will review and contact you to assist with your issue.
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