On December 11, 2012 I purchased what I thought was a Green DOT money pack voucher. When I called to Activate the card I was told that it was a prepaid card. I explain to the customer services that this was the wrong card and what could they to help me resolved this issue. They gave me a few options which one was crazy... They stated for me to call my bank and asked them to transfer the money from the card to my account. Secondly I could receive a refund but it would be 9-12 business before I receive it in the mail... The third option would be have it expedited with in 2-3 business at my cost of -$19.95. I chose to have it expedited. So, I decided to call on Wednesday to get a tracking number for FEDX. They stated that they didn't have a tracking number for Thursday and I would be receiving my refund. Thursday came it was no refund... I called today Friday December 14th because for todays I been giving the run around... I spoke with a Supervisor and she advised me... They didn't process my claim on the 11th while I filed the claim... Please keep in mind... I just purchased the card so I had no transactions on it but they processed my claim on the 13th of December... So, instead of receiving my refund on the 14th I actually be receiving it on the 18th. Not only is that unacceptable but it's bad business.. I paid for a services that I did not receive. Customer Service gave me bad information and clearly the supervisor I dealt with to process my claim on December 11th didn't tell the truth either. I'm filing this complaint because I felt people need to know what the process really is if this ever happen to you... It's better to wait for it to be mailed. That way you don't lose a dime and you won't have to worry about the lies being told to get you off the phone.