Green Dot Prepaid Visa paying for others ,identity theft Monrovia California

i bought a prepaid visa to pay some bills online.went through the whole activation process only to get a phone number to call.called the number and was told i already had an account and it was overdrawn $60.??.i explained i have never had a card in my name and they said it was my names and numbers(s.s.-birthday)and it was 2006.they yhen transferred me to someone else,after going through the whole explanation again i was told to file an identity theft report and fax it and my id and s.s card to them ,then call them i could get my money.

i did all the above request,called them and was told it would be 2 more days so thier supervisor could look over the report and decide whether or not i could get my money. so in the meantime my bills don't get paid and i get cut off.i thought the whole purpose of prepaid was so you don't overspend, how can you spend more than you put on a card?how can they tell you they'll do one thing and do another....i can't help being a victim of identity theft..i did what they ask but they didn't do what they said they would.so i'm still waiting....police report filed and faxed

P.mccoy
fayetteville, Tennessee
U.S.A.