- Report: #1126305
Report - Rebuttal - Arbitrate
Complaint Review: Green Dot Walmart Money Card
Green Dot Walmart Money Card3465 East Foothill Blvd Pasadena, California USA
Green Dot Walmart Money Card Blocked Card Highjacked Account Won't Release My Money Monrovia California
*General Comment: Tax Payer you are an AMAZING IDIOT
*Author of original report: I AGREE 100%. DO NOT USE WALMART MONEY CARD!
*Author of original report: Response to IamGood's Questions
*General Comment: To Tax Payer, Please answer some questions
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WARNING! Do Not Use WALMART MONEY CARD or any PREPAID CARDS ISSUED BY GREENDOT CORP!
Do not take the chance of losing your money. Think it can't happen to you? Think again!
Your money is safer in cash or at your local bank where you can actually visit the branch to resolves issues instantly. If you can't open a real checking account then go to a local credit union and open a savings account. DO NOT USE PREPAID CARDS.
Prepaid Cards are no good no matter who the issuer is! Sure they promise you will get your direct deposits faster, but don’t believe the hype. Once your money is funded to the prepaid card, you are no longer in control of the money and risk having your funds withheld due to unreasonable security blocks and holds on the account that could take weeks, even months, or maybe never removed. If you ever have an issue with your prepaid account you will find that there is minimum support and poor customer service. If you do choose to use a prepaid card DO NOT load more than $100 and only keep $100 or less on the card. This way if an issue arises with the account, you will never be out of more than $100. DO NOT, I repeat do not load your IRS Tax refund, payroll, or government benefits onto ANY prepaid card. PREPAID CARDS ARE UNREALIABLE! If your card is blocked you will have NO ACCESS to your funds. The department which places the block is unreachable. It doesn't matter what the card's load limit is. This means you could be late on rent, mortgage, car payments, and other bills.
If you are serious about your money, DO NOT load your money onto prepaid cards. The prepaid card issuers are now treating your money as if it’s a loan. Once you put your money on the card, you may have to fight them to gain access to use it. Your money becomes their money! They will request ID verification from you and still deny you access to your money. Requesting to verify the same information which they’ve already verified to approve the account in first place. If you can't get a real bank account, just get your payments by check. At least you're guaranteed to have your money. If you need a credit card to make purchases, get a secured credit card. Your purchases will be protected and you won’t be held liable for fraudulent purchases. Another option is a Visa Gift Card or an American Express Gift Card. Those are not reloadable but at least they won’t get blocked and can be used without giving up your personal info.
We are the ones keeping them in business. The prepaid card companies need us more than we need them. They are enriching themselves from interest and fees from our funds. Let’s turn the tables on them by avoiding the use of prepaid cards. They don’t care about you or your bills. All that matters to them is your money. Show them that we all could do without the hassle of prepaid cards! Spread the word!
Here’s My Story:
I applied for a Walmart Money card online. Walmart Money Cards are now issued by Green Dot Corp, which has tons of bad reviews and poor service. Upon applying, I had to answer security questions to prove my identity which I completed successfully and then my account was opened and approved. Everything seemed fine until I had my tax return deposited into my Walmart Money Card account. I made few purchases and paid and few bills. However, my transaction was declined when I tried to pay for a food order.
I called Walmart Money Card customer service. Walmart Money Card’s customer service calls are cheaply routed to the Philippines. I was told there was a block on my card due to unusual spending activity. Which I couldn’t understand because it’s my money and that’s what the card is for, “spending”. Anyway, the representative said to get the block removed I needed to verify my identity by successfully answering security questions. Something I already did when I opened the account. The problem is, the call reception was bad and I could only hear every other word. I requested to call back from my landline, but he stated that if I called back I would be required to fax in documents instead and it would take 10 business days to have the fax reviewed. So I took the chance of trying to answer the questions over the phone though I could barely make out what he was saying. The result… The system said I had failed and I was told that now I’d have to send a fax. I was devastated! I’m recovering from surgery and I needed access to my money urgently for my medical and personal needs. This means I won’t even be able to purchase my heart medication. I had no choice but to send the fax. I sent my fax to 866-963-6231. I sent the fax about 7 times and was repeatedly told that it wasn’t received. I gave up on faxing and sent it by email. Finally they’d received it. I was told it would be attached to my account and sent to their Verifications Department and I would hear something back after it has been reviewed. I was also told it would be expedited and it would be reviewed in 2 days.
I called daily to check the status of the review but was told there was no status. No one ever called me and the block still remained. I had no access to my money. I continued calling them until one day I was told that they had reviewed it but couldn’t verify my ID because the State of the ID is not the state where I’m currently living in. So my card remained blocked. Okay so they don’t like my ID, well what the hell am I supposed to do to get this block off? You can’t just keep my money!
They told me that when we activate this card we are agreeing that they can suspend the card for any reason and hold our funds. THAT’S BS! You CAN suspend the card if you want. You CAN burn the card up in hell, but my money is mine! Long story short, I was told that they were resending the request to have my info reviewed and it could take another 10 business days. I can log in, but I can’t use my money. I’m beyond angry. I can’t even put it in words. Well, I got tired of playing the waiting game. I have submitted a complaint online to the Consumer Financial Protection Bureau. If you are experiencing similar issues first share it on RipOffReport.com. Then submit your complaint to the Consumer Financial Protection Bureau. Here’s the link consumerfinance.gov
I was depending on this money. Now I have no money for anything. I'm even taking less of my medication than directed in order to make it last until I have a resolution. Hopefully I'll live to see it.
I’ll keep everyone updated on the resolution.
This report was posted on Ripoff Report on 02/25/2014 04:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Walmart-Money-Card/Pasadena-California-91107/Green-Dot-Walmart-Money-Card-Blocked-Card-Highjacked-Account-Wont-Release-My-Money-Monro-1126305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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