• Report: #1039729

Complaint Review: Green Dot Walmart Money Card

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  • Submitted: Mon, April 01, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Jane Doee — Lafayette Louisiana
Green Dot Walmart Money Card
California Internet United States of America

Green Dot Walmart Money Card Prepaid Walmart Money Card will not refund 460 dollars given everything they asked for Internet

*Consumer Comment: Perceived to be obstruction of Justice!!

*UPDATE Employee: Green Dot Corporation Response

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March of this year I noticed some unautorized charges to my account. Three charges to be exact. I called walmart 18779374098. The charges amount were 413 34 and 11 dollars. I spoke to about 20 people before even getting a fp number. One of the customer service reps laighed at me. Some kept hanging up on me.

They told me to fax in a dispute letter and being new to the area i couldnt find a place that fax in such a town. Then being left with the option I mailed the letter. The letter didnt make it in ten days so the tell me I cant get a credit until up to 45 days with no recent updates after having dispute letter for about 10-15 business days.

they are supposed to be fdic member. It should be about 2-3 days to replace fund most take no longer than a week with the most taking up to 20 days. This put a strain on me I have been out of over 460 dollars. I have children. I have bills and other things i have to take care of. I also had a trip planned with my friends for my birthday. Im very upset at this moment. Everyone I talked to that ever went through this never had to wait so long. I, really upset with this company. Net spend users have recieved money from unautorized transactions in 2-3 days. Chase customers have recieved satifactory results as well I WOULD NOT RECOMMEND WALMART MONEYCARD. I almost want to sue for emotional distress as well. I never placed an oder nor recieved products for what they charged me for. They couldnt even doo anything until it was had posted so i had to wait to theyy charged my account then dispute it which made the process even longer. I wish there was something I could do to speed the process up.

Sincerly A ripped of,f unsatisfied, sad,  switching to chase customer.

This report was posted on Ripoff Report on 04/01/2013 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Walmart-Money-Card/internet/Green-Dot-Walmart-Money-Card-Prepaid-Walmart-Money-Card-will-not-refund-460-dollars-given-1039729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Perceived to be obstruction of Justice!!

AUTHOR: Sandra - ()

Baloney Baloney!!!

They do not help the local authorities.  My poor police officer had to call so many legal hot lines. They gave him the run around never told him who the source was.  The investigation unit would not tell me the name of the source and they knew!!  I was told they had been blacklisted.  Therefore, I can only perceive that money pak hides behind their generic apology response and the vendor list to do their dirty work of helping the criminals!!!  

Money Pak needs to be shut down!!

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#2 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - ()

We try to resolve all issues in a timely and satisfactory manner for our customers. Dispute claims are reviewed and resolutions are based on our investigation of the claim. We understand customers need access to their funds and want to help you get this issue resolved. Please email Customer.Advocacy@greendotcorp.com with your name, a contact number, the ticket number for your issue if you were provided one and a brief description. We will review and have a representative contact you to assist.
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