• Report: #826459

Complaint Review: Green Mountain Coffee

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  • Submitted: Sat, January 21, 2012
  • Updated: Sun, January 29, 2012

  • Reported By: 60srad — Reisterstown Maryland United States of America
Green Mountain Coffee
33 Coffee Lane Waterbury, Vermont United States of America

Green Mountain Coffee Keurig, Cafe Escapes (Sneaky adulteration with Splecccchhhhda) Waterbury, Vermont

*General Comment: Allergies

*Consumer Comment: When I'm watching porn sites, it isn't *time* that I am getting on my hands

*Author of original report: I'll let you determine that, since you have so much time on your hands

*Consumer Comment: To the OP - do you have any other posts on this site?

*Author of original report: Your "degrees" must be in business, because you can't mind your own

*Author of original report: Wow, a Master's and a Ph.D!

*Author of original report: A flaming a*****e is different FROM a flamer

*Consumer Comment: A "troll" is different than a flamer

*Consumer Comment: comment

*Author of original report: I know why you're posting here

*Consumer Comment: comment

*Author of original report: Now I remember why I said "Eff this site" 10 years ago

*Author of original report: No trolls on the BBB (your sworn enemies, I take it, given your neanderthal attitude)

*Author of original report: Inflate me, Richard Head

*Consumer Comment: You guy's missed it...

*Author of original report: "Absurd" complaints? More like absurd responses.

*General Comment: Did not say I was a liberal, just saying I am not in the GOP

*Author of original report: So that makes you a "liberal"? I hardly think so.

*Author of original report: "Due diligence" my you!

*General Comment: Nope, I voted for Obama, and will do so in the next election

*Author of original report: Thanks immensely for your "constructive" comments :P

*Consumer Comment: This Is A Crackup....

*Author of original report: Is your doctor well-versed enough in organic chemistry to know the DNA-altering properties of carbon-chlorine bonds?

*General Comment: Subterfuge?

*Consumer Comment: You certainly sound like a 60's radical....bet you still have your peace symbol...

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You would expect a product that has been adulterated with the foul-tasting chlorinated sugar SUCKralose to be labeled as "diet" at the very least, or with a huge Mr. Yuk symbol if you're like me.  I see from reviews on Amazon that I'm not the only one who resents this common craporate practice (Coca Cola's Nestea Pomegranate Iced Tea is merely one of several other examples).  I bought Cafe Escapes Dark and Milk Hot Chocolates in K-Cup packages shortly after I bought the machine, but it was just last week when I tried one (the dark) for the first time.  Except for one my wife bought at McDonalds, I had never tasted such a gross imitation of hot chocolate.  I looked at the ingredient list and, to no surprise, found the culprit, sucralose, as the last ingredient.  There is no excuse for this whatsoever (in fact, in the case of the Nestea, the first ingredient was HFCS!)

I called Green Mountain's customer service and was told to take it back to the store where I had bought it, which I found unacceptable.  Why should I waste my gas trying to return an opened product to a store where I MIGHT have bought it, if memory serves me correctly, and they MIGHT agree to refund my money. No, I demanded that THEY authorized the return and refund me the full suggested retail price as compensation for their subterfuge.  These craporate robots refused and countered by saying that the product was not labeled "natural," so they could put whatever they wanted into it, no matter how vile.  (Not that a "natural" label would have mattered, since even Hansen's "Natural" Soda contains this Frankenfood.)

I finally faxed a complaint to the CEO, to which I have yet to receive a response:

Dear
Sir:

It seems quite clear from several unsatisfactory conversations I have had with your customer service department that there exists a universal complacency among those representatives with dishonest and borderline hostile labeling (or lack thereof) on products like the Cafe Escapes Milk and Dark Hot Chocolates, namely the fact that the
adulteration with the foul-tasting chlorinated sugar sucralose appears nowhere on the packaging except for being hidden at the bottom of the ingredient list. It does not even qualify as merely marginally deceitful, as it might if it were touted as a low calorie product.

I cannot say that I am surprised by this attitude, which I find to be endemic to the current business climate, which has gone from the pre-Reagan philosophy of The customer is always right to the present-day There's a customer born every minute. I, for one, will be using my Keurig machine exclusively with the adapter that allows me to substitute the large hoard of Gevalia Kaffe I have accumulated, rather than purchase products from a company that
refused to rectify the matter by sending me an authorization to return this defective product for a full refund of the suggested retail price, since I am unable to return it to whatever merchant sold it to me without the receipt I navely discarded weeks before trying this grossly inferior product.

Disgustedly,

This report was posted on Ripoff Report on 01/21/2012 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Mountain-Coffee/Waterbury-Vermont-05676/Green-Mountain-Coffee-Keurig-Cafe-Escapes-Sneaky-adulteration-with-Splecccchhhhda-Water-826459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
13Author 12Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Allergies

AUTHOR: Bubba - ()

While I don't fully agree with the original post,some people like myself are severly allergic to sucralose. If this were the case Mr 60s should have read the ingredients prior to purchasing.I also have celiacs,therefore I must read ingrediants on just about every thing I buy.

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#2 Consumer Comment

When I'm watching porn sites, it isn't *time* that I am getting on my hands

AUTHOR: Steve - (USA)

And I never get bored of them. 
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#3 Author of original report

I'll let you determine that, since you have so much time on your hands

AUTHOR: 60srad - (United States of America)

and get bored with using them exclusively on porn sites.
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#4 Consumer Comment

To the OP - do you have any other posts on this site?

AUTHOR: Steve - (USA)

Would love to see some of your other work. 
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#5 Author of original report

Your "degrees" must be in business, because you can't mind your own

AUTHOR: 60srad - (United States of America)

Just like the first a*****e who stuck his dimwitted comments in here.
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#6 Author of original report

Wow, a Master's and a Ph.D!

AUTHOR: 60srad - (United States of America)

In what? Cake courses? You don't have the intelligence to have one in Organic Chemistry with postdocs in Polymer Science and Computer Science/Artificial Intelligence.
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#7 Author of original report

A flaming a*****e is different FROM a flamer

AUTHOR: 60srad - (United States of America)

Especially flaming a**holes who don't even know correct English.
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#8 Consumer Comment

A "troll" is different than a flamer

AUTHOR: Steve - (USA)

If someone is flaming you, that is not the same as a troll. A troll is someone, like the OP, who just tries to get people's goat. I'll give him credit - he sure got mine!

But to all other readers, note that this guy is not for real. He is just screwing with you. 
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#9 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

"You have no life outside of trolling. I'm 63, and I'm still programming for a living, know-it-all bimbo."

"Bimbo"? Seriously??  You can tell when people are losing an argument (think Chuckie :-)) because they resort to name calling that reveals the true nature of their thought process (or lack thereof).

I am not now, nor have I ever been, a bimbo.  I'm 55, a working professional, and a responsible adult.  I graduated summa c*m laude from both my master's and doctoral programs. So "bimbo" isn't a word that's ever been used to describe me.

Right after I posted my last comment I was reminded by the ones about Keith Frieburg.  The level of ridiculousness was pretty much the same.

And I don't "troll".  I review ROR for things that might apply to me or that strike me as worth a good chuckle.  Guess which one YOU are?

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#10 Author of original report

I know why you're posting here

AUTHOR: 60srad - (United States of America)

You have no life outside of trolling. I'm 63, and I'm still programming for a living, know-it-all bimbo.
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#11 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

I'm not even sure why I'm posting here, except to say that this is definitely one of the most hilarious posts I've read in a long time!  Anyone who was a 60's rad is probably in his late 60's by now, so maybe we can chalk this up to the beginnings of dementia?



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#12 Author of original report

Now I remember why I said "Eff this site" 10 years ago

AUTHOR: 60srad - (United States of America)

I should have known better than to rely on any recommendation found in the Republican's Digest, to whom I'll be writing at rd.com (another former gathering place for moronic trolls).  The BBB complaint to Coke, which I thought had crashed their website, did go through, and in appreciation for my constructive, if snide, criticism, they're sending me coupons for 5 12-packs of any soda I choose.

Have a "nice" market-driven life, teabaggers. :P
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#13 Author of original report

No trolls on the BBB (your sworn enemies, I take it, given your neanderthal attitude)

AUTHOR: 60srad - (United States of America)

This notification is in regards to your complaint submitted on 1/21/2012
11:08:36 AM against Green Mountain Coffeee Roasters, Inc.. Complaint #
8889113.

Your complaint has been sent to the business for their
response. Once the business responds to BBB, we will notify you via
email and provide you with the response.

The text of your
complaint may be publicly posted on BBBs Web site (BBB reserves the
right to not post in accordance with BBB policy). Please do not include
any personally identifiable information when you tell us about your
problem or in your desired outcome. By submitting your complaint, you
are representing that it is a truthful account of your experience with
the business.
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#14 Author of original report

Inflate me, Richard Head

AUTHOR: 60srad - (United States of America)

Guess which finger I'm holding up to you three ignorant trolls.
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#15 Consumer Comment

You guy's missed it...

AUTHOR: Mike - (U.S.A.)

This has NOTHING to do with the ingredients in the Hot Chocolate, that is just as they say a "Red Herring".

This is a case where the OP bought this Hot Chocolate at a store and probably didn't pay anywhere near FULL Price.  This is why they don't want to go to the store, instead they want to be refunded the FULL Suggested Retail price.  Where this extra money is just a plus for the OP.   They even try to put in the silly claim of wasting gas to return it as a reason why he should be able to ship it to them.  Because we all know that anyone who claims to be a 60's Radical probably doesn't even have a car.  Or if they have a car it doesn't even run on fuel.

Then there is a question as to if he even bought it.  After all he even admits he "MIGHT" have bought it.

Now, granted it is a lot of work for just a few dollars.  So for their Return on Investment I give him about a 2, but for a 60's radical that is actually pretty good.  As for creativity I give him about an 8
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#16 Author of original report

"Absurd" complaints? More like absurd responses.

AUTHOR: 60srad - (United States of America)

> on this site there are so many absurd complaints

Between you and the other dimwit who felt compelled to troll, it's difficult to decide which is the more absurd of the two. If you need to get your rocks off, go find a porn site.
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#17 General Comment

Did not say I was a liberal, just saying I am not in the GOP

AUTHOR: Steve - (USA)

And again, politics has nothing to do with this. 

It *is* depressing that America's vocabulary has degraded to the point where the term "due diligence" is considered verbiage. 

Anyway, I am sure that, with time, the hurt you have experienced will lessen from this tragic incident. 

I put the chances that I am being trolled at 90%, but yet I cannot resist. This is a really good one. Then again, on this site there are so many absurd complaints it is often hard to tell.  
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#18 Author of original report

So that makes you a "liberal"? I hardly think so.

AUTHOR: 60srad - (United States of America)

You must be extremely pleased with Obama's market-based non-solutions to market-caused problems.  So you throw away things you were suckered into buying?  I was raised better than that.  Despite his voting for Tricky d**k to keep McGovern from ending the war and increasing social programs, my father knew better than to put up with something like this, and he taught me that anyone with principles can and will fight ****ty Hall.
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#19 Author of original report

"Due diligence" my you!

AUTHOR: 60srad - (United States of America)

We're not talking about investing in a multi-level scam or a Ponzi Street offering, so can the conartistive verbiage.
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#20 General Comment

Nope, I voted for Obama, and will do so in the next election

AUTHOR: Steve - (USA)

Besides, this has NOTHING to do with politics. How did you find out it contained Sucralose? I'd imagine from the ingredient list. While *I* usually do not read the ingredient list of something before I buy it, I also don't fly off the handle when I don't like something; I'll just chuck it. 

I am starting to think you are just pulling our leg. Nobody who really gave a crap about what they ingest (not to mention cared about what their coffee tastes like) would drink these "coffee pods" anyway; they would buy organic whole-bean coffee and grind it right before brewing. If this is a troll, well done my man!

BTW, name calling ("Gaping Orifice Party", "SUCKralose," etc) is about as immature as it gets. 
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#21 Author of original report

Thanks immensely for your "constructive" comments :P

AUTHOR: 60srad - (United States of America)

Like the other poster, I can see that you too are a member of the Gaping Orifice Party.  I'm sure you check every label to make sure the product doesn't contain what you have for brains.
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#22 Consumer Comment

This Is A Crackup....

AUTHOR: Jim S - (United States of America)

I have to tell you... this one is as funny as any of the ROR's I've read in the last month.  To the OP, the saying, "the customer is always right," was and has always been a myth.  If the customer were right every simgle time, a business would have to shut its doors.  The reality is the customer has a choice.  If the customer wishes to purchase a product, the customer must exercise their share of due diligence, and the ability to do that today is easier than in the 1960's..  If you are that sensitive about the types of chemicals you wish to put into your body, the amount of due diligence you need to exercise increases.  You have the ability, you simply failed.

This is not a rip off.  In the future, look more carefully, and save your receipts.
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#23 Author of original report

Is your doctor well-versed enough in organic chemistry to know the DNA-altering properties of carbon-chlorine bonds?

AUTHOR: 60srad - (United States of America)

In that case, you wouldn't mind if I sprinkled some of the cyclamate I smuggled in from Canada in your hot chocolate, since it has no aftertaste whatsoever.  By your "logic," all I would have to do is leave the Sugar Twin package somewhere in its vicinity and all is forgiven.  I can tell from your response that you are a brainwashed conartistive, so that explains the "craporations have rights and people don't" attitude.
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#24 General Comment

Subterfuge?

AUTHOR: Steve - (USA)

Maybe the OP should learn to read the ingredient list if he is going to be such a wimp about it. 
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#25 Consumer Comment

You certainly sound like a 60's radical....bet you still have your peace symbol...

AUTHOR: Ken - (USA)

So many things use this type sweetner anymore, that you must have gone out of your way to pick out these two products.

I also have the K-cup system and purchase most cups from Green Mountain.

The chocolates are delicious and my doctor has told me (more than once) that the artificial sweetner you find so objectionable is probably the most thoroughly tested product on the planet and it is safe.

My wife is a chocoholic and I'm okay with it, but these products are fine with us. We have the K-cup adapter and have made our own hot chocolate from powdered and the Cafe Escapes and the Nestles are equally good....Get a life.

I have type 2 diabetes and could NOT stand the after taste of saccharin..it was very bitter. This new sweetener is VERY palatable to me...can't really tell the difference between it and sugar.

People like you (idiots) are one reason I'm happy to  be out of the retail business and don't have to deal with every irrational customer that stumbles through the door.  What a rant over a cup of hot chocolate.

If I were Green Mountain, I would stamp "Mr. Yuk" on your forehead.
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