- Report: #826459
Report - Rebuttal - Arbitrate
Complaint Review: Green Mountain Coffee
Green Mountain Coffee33 Coffee Lane Waterbury, Vermont United States of America
Green Mountain Coffee Keurig, Cafe Escapes (Sneaky adulteration with Splecccchhhhda) Waterbury, Vermont
*General Comment: Allergies
*Consumer Comment: When I'm watching porn sites, it isn't *time* that I am getting on my hands
*Author of original report: I'll let you determine that, since you have so much time on your hands
*Consumer Comment: To the OP - do you have any other posts on this site?
*Author of original report: Your "degrees" must be in business, because you can't mind your own
*Author of original report: Wow, a Master's and a Ph.D!
*Author of original report: A flaming asshole is different FROM a flamer
*Consumer Comment: A "troll" is different than a flamer
*Consumer Comment: comment
*Author of original report: I know why you're posting here
*Consumer Comment: comment
*Author of original report: Now I remember why I said "Eff this site" 10 years ago
*Author of original report: No trolls on the BBB (your sworn enemies, I take it, given your neanderthal attitude)
*Author of original report: Inflate me, Richard Head
*Consumer Comment: You guy's missed it...
*Author of original report: "Absurd" complaints? More like absurd responses.
*General Comment: Did not say I was a liberal, just saying I am not in the GOP
*Author of original report: So that makes you a "liberal"? I hardly think so.
*Author of original report: "Due diligence" my you!
*General Comment: Nope, I voted for Obama, and will do so in the next election
*Author of original report: Thanks immensely for your "constructive" comments :P
*Consumer Comment: This Is A Crackup....
*Author of original report: Is your doctor well-versed enough in organic chemistry to know the DNA-altering properties of carbon-chlorine bonds?
*General Comment: Subterfuge?
*Consumer Comment: You certainly sound like a 60's radical....bet you still have your peace symbol...
I called Green Mountain's customer service and was told to take it back to the store where I had bought it, which I found unacceptable. Why should I waste my gas trying to return an opened product to a store where I MIGHT have bought it, if memory serves me correctly, and they MIGHT agree to refund my money. No, I demanded that THEY authorized the return and refund me the full suggested retail price as compensation for their subterfuge. These craporate robots refused and countered by saying that the product was not labeled "natural," so they could put whatever they wanted into it, no matter how vile. (Not that a "natural" label would have mattered, since even Hansen's "Natural" Soda contains this Frankenfood.)
I finally faxed a complaint to the CEO, to which I have yet to receive a response:
It seems quite clear from several unsatisfactory conversations I have had with your customer service department that there exists a universal complacency among those representatives with dishonest and borderline hostile labeling (or lack thereof) on products like the Cafe Escapes Milk and Dark Hot Chocolates, namely the fact that the
adulteration with the foul-tasting chlorinated sugar sucralose appears nowhere on the packaging except for being hidden at the bottom of the ingredient list. It does not even qualify as merely marginally deceitful, as it might if it were touted as a low calorie product.
I cannot say that I am surprised by this attitude, which I find to be endemic to the current business climate, which has gone from the pre-Reagan philosophy of The customer is always right to the present-day There's a customer born every minute. I, for one, will be using my Keurig machine exclusively with the adapter that allows me to substitute the large hoard of Gevalia Kaffe I have accumulated, rather than purchase products from a company that
refused to rectify the matter by sending me an authorization to return this defective product for a full refund of the suggested retail price, since I am unable to return it to whatever merchant sold it to me without the receipt I navely discarded weeks before trying this grossly inferior product.
This report was posted on Ripoff Report on 01/21/2012 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Mountain-Coffee/Waterbury-Vermont-05676/Green-Mountain-Coffee-Keurig-Cafe-Escapes-Sneaky-adulteration-with-Splecccchhhhda-Water-826459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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