- Report: #492148
Report - Rebuttal - Arbitrate
Complaint Review: Green Mountain Energy Company
Green Mountain Energy CompanyPO Box 689008/ http://www.greenmountainenergy.com/texas/contact.shtml Internet United States of America
Green Mountain Energy Company Switched elderly mans power without written or verbal consent. Forged his signature when confronted. Internet
*Consumer Comment: Just Met a Grene Mountain Energy Rep
*UPDATE Employee: misunderstanding regarding forms
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My grandfather who is 81 years old was approached one day by a door to door salesman asking him if he would like to switch to Green Mountain Electric. He said no thanks and thought that was it. Well this was about 2 months ago. Last week his electricity got torned off on him. Turns out the sales man, im guessing in order to make a commision, put down that he said yes to the switch. So they switched over his services without his written or verbal concent. He has had several heart attacks and he has an emergency responce unit powered by his electricity, so if he has an emergency all he needs to do is press that button and help will get there shortly. When confronting the Green Mountain people, we were hung up on a few times and screamed at. Finally we were told, "im sorry this happens alot".!! So we they said they would provide us with a document they claim has his signature. I called to confirme if they had such a paper and got yelled at and hung up on again. Well we got the papers in the mail and guess what???? THE SIGNATURE IS FORGED!. He has had the same handwriting since i can remember and we have all the nececery documents to prove so. So bottom line is that this company changed an elderly mans electric company without his written or verbal concent and provided us with falcified documents that were forged. And this mistake could very well have been fatal considering his heart condition.
This report was posted on Ripoff Report on 09/09/2009 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Mountain-Energy-Company/internet/Green-Mountain-Energy-Company-Switched-elderly-mans-power-without-written-or-verbal-conse-492148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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